Caitlin Thomson Email & Phone Number

Bowen Hills, Brisbane

Gold Coast, Queensland, Australia

Southport, Queensland, Australia

Working in a Coles Supermarket has broaden my work experience greatly. I mainly work in the customer service department at the checkouts and Assisted Check-outs (ACO). The customer service department requires answering the store phone and directing calls, the sale of tobacco products, working at the checkouts, assisting in the ACO, regular sanitisation of machines and objects, announcements over the store PA and directing staff positions. I often work in the Coles Bakery early in the morning, packing and labelling bakery products and placing them on the shelves. Noticing dates on products is essential (FIFO) when packing fresh products.

Broadbeach, Gold Coast Qld

As a Guest Service Agent (GSA) at Peppers, my role is to work in a professional manner with an emphasis on hospitality and guest servicing. I am responsible for providing a friendly welcome and quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying detailed attention to guest satisfaction & efficiency. Duties include:- Check in & out guests using the hotel’s accounting system- Taking payments from guests in the form of cash, credit card or over the phone- Answering multiple telephone inquiries professionally and transferring calls- Being a point of contact for guests should they have any queries- Arranging airport transfers and booking holiday tours over the website- Dealing with and resolving customer complaints- Preparing the following day’s check ins, and providing any important information of them- Managing group bookings for conferencing and accommodation- Keeping up to date with hotel products, services, pricing and promotional offersAs a Porter/Concierge, I provide high quality front-line hotel service to our customers. I aim to provide guests with a warm welcome and attend their needs. Duties include: - High knowledge of transport and hotel services- Ability to perform physical work for a long period of time- Transfer of luggage to and from rooms/vehicles- Assist customers with various room features- Maintain a clean and neat lobby- Delivery of guests needs e.g. newspaper, towels- Set up of special amenities e.g. wine, welcome letter, balloons- Monitoring empty rooms and collection on keys- Ability to communicate over radio to other team membersOn occasions, I am also responsible for providing personalised butler service and private assistance for VIPs. This service includes concealed transport to and from room/carpark, assisting with luggage/baggage, delivery of personal needs, booking reservations.

Harbourtown; Biggera Waters, Gold Coast Qld

Being a barista at Zarraffas, I gain my coffee crafting skills by undergoing the purpose built barista training program that rewards graduates with their Barista's certificate. This job requires me to:- have confidence and be well-spoken- able to work in a fast paced, teamed environment- have impeccable presentation - display honesty and integrity - be self-motivated- show passion for the Zarraffa's Coffee brand- have high attention to detail and order presentation - engage in precise measurements and applicationsAs a Barista at Zarraffa's Coffee, I have the responsibility of:- money handling - exceptional customer service- working with sales and customer targets- food handling/ preparation- high knowledge with coffee language and specialties with customer orders- high attention to detail and accuracy when serving customers to meet their expectations- produce smooth, frothy, textured milk while adding artistic designs to coffee drinks- equipment cleaning and maintenance

Coffs Harbour Service Centre, Coffs Harbour Nsw

Being an Area Leader required me to:- provide exceptional customer service- undergo customer administration- money handling- working with sales and customer targets- crew training and monitoring staff knowledge and performance- team leadership- food handling/ preparation/ food safety checks- barista- table waitressingI primarily worked in the McCafe managing staff and leading performance. Very flexible with roles and always committed to learning new things and help out wherever I can. This role gave me great experience in working under pressure in a fast-paced environment and to work efficiently as part of a team. This role required me to effectively lead staff, monitor customer feedback and meet expectations of sales goals and targets. Leading shifts and providing customers with the best experience are key jobs in this role. I assist others to reach their full potential through effective leading, teamwork and communication skills. This job gave me the ability to tackle problems efficiently under pressure and develop great communication skills within the work place.