Kaitlyn Tyner Email & Phone Number

I drive the strategic vision and execution of training initiatives to equip our worldwide customer service agent workforce with the skills and capabilities needed to deliver exceptional member experiences.* I oversee a global training team to facilitate and execute a strategic training roadmap, including onboarding, change management for business initiatives, and continuous development through our gamification platform. * I partner cross-functionally with operations to identify and deploy training addressing emerging business needs.* I continuously gather and report insights and feedback to evaluate agent performance and enhance training relevancy for a diverse multi-skilled global team.* I develop & deliver innovative training sessions to upskill our agents in alignment with company strategy and evolution* I collaborate with People to deploy impactful management training opportunities and other initiatives aligned to enterprise organization goals* I oversee the creation of effective, ongoing communications to inform and engage our global customer service teams

Our vision is to support clients in transforming their life with a healthy, balanced lifestyle. We value sustainable changes, informed decision making, and balancing mental and physical health. We're here to educate and support clients on the journey to becoming their best self.

Conroe, Texas, United States

*Design professional development learning outcomes for an organization of 500+ employees across 15 campuses*Onboard 60+ new employees each year, prioritizing organizational values, beliefs, and processes*Develop engaging learning experiences for 50-75+ employees based on organizational initiatives *Facilitate 18 data driven goal setting sessions for individual contributors and teams across 5 sites, aligned to organizational goals on a biweekly or weekly basis in order to monitor progress towards organizational goals*Utilize the Impact Cycle coaching model for adult learners to set learning and behavior milestones which allowed our organization to reach our YoY learning outcomes*Facilitate individual development through data driven coaching cycles with teachers to impact student growth*Partner with Senior leaders, instructors, and support staff to identify learning needs, articulate learning outcomes, and develop individualized learning plans, as needed*Manage teams of instructional designers to write, revise, and implement new learning outcomes by researching effective curriculum design, gaining deeper understanding of the standards, and prioritizing them in an appropriate sequence resulting in our organization achieving alignment and client success*Designed virtual learning curriculum and resources in response to COVID-19 Pandemic, which allowed 7 high schools and 8 junior high schools to maintain progress towards learning outcomes in a virtual environment*In a train-the-trainer model define key skills and outcomes that align to our organizational objectives*Ensure learning pathways encompass and represent the range and intersection of diverse experiences of the communities we serve, by incorporating relevant curriculum programs and processes

Conroe, Tx

*Designed and facilitated professional development sessions bimonthly for 70+ adult learners focused on: organizational expectations and outcomes, career growth, and effective collaboration .*Assessed performance aligned to regional, national, and competitor benchmarks and adjusted learning pathways to drive org-wide performance*Organized 1200+ student needs and accommodations to create appropriate testing environments across 8 days in order to ensure student success and meet legal requirements.

Irons Junior High

7th Grade English Teacher7th Grade Volleyball, Basketball, & Track Coach

Bailey Middle School

7th Grade Writing Teacher8th Grade Volleyball & Basketball Coach

Stephen F. Austin Middle School

8th Grade History Teacher (Spring 2010)7th Grade English Teacher 2010-2011

Curriculum & Instruction M.Ed., Secondary Education And Teaching

Interdisciplinary Studies, Secondary Education And Teaching

Activities and Societies: Fish Camp Maggies