Caitlyn Dum Email & Phone Number

Saint Charles, MO, US

St Louis, Missouri, United States

∙ Play a key role in supporting day-to-day business functions while maintaining organization, attention to detail, and deadlines.∙ Provide comprehensive support to the Artist Relations team, handling meeting scheduling, accounts payable, contract execution, and aiding in the onboarding and oversight of special projects.∙ Manage the internal organization of.

∙ Manage customer service across web services, prize fulfillment, and presales, ensuring high communication standards.∙ Provide product and service information, resolving issues for clients and customers.∙ Oversee campaigns from winner selection to fulfillment, acting as a liaison between fans and campaign organizers.∙ Led customer service for over 2,000.

St Louis, Missouri, United States

• Oversaw interactions with both internal and external stakeholders, ensuring campaigns were executed promptly and efficiently.
• Implemented campaigns in collaboration with our ticketing partner to enhance visibility, drive ticket sales, and gather valuable data for artist tours, music festivals, livestreams, and various events.
• Examined and monitored crucial metrics to pinpoint patterns and establish optimal strategies within internal teams, guaranteeing seamless campaign execution.
• Contributed to gathering around 12 million fan registrations for approximately 2,000 festival and show presales, tour presales, and waitlists/teases, including six for Coachella.

∙ Act as primary contact and provide primary administrative support∙ Managed VIP services for 5 artists from inception to execution.∙ Coordinated internal and external operations, including communication, package build-out, accounts payable, and reporting.∙ Reviewed materials for accuracy, ensuring correct dates, pricing, and event details.∙ Collaborated.

∙ Serve customers by providing product and service information; resolving product and service problems.∙ Handle and resolve customer requests and complaints.

∙ Content strategy∙ Develop brand awareness∙ Engage in dialogue and monitor fan support issues∙ Monitor social media trends and postings pertaining to contests, news and updates∙ Analyze and organize data while implementing problem-solving skills

Greater St. Louis Area

∙ Monitor social media postings pertaining to contests, news and updates∙ Assist with managing prize fulfillment for fans∙ Analyze and organize data while implementing problem-solving skills∙ Creating and improving upon current rules and regulations∙ Contribute to team effort by accomplishing related results as needed

Greater St. Louis Area

• Assist Promotions Department with behind-the-scenes on-air, online, and on-site productions
• Call public winners of various station contests
• Enter online event information and contest data
• Job shadow on-air talents, promotions directions, and music directors
• Prepare and work on-site station appearances including concerts and promotions events to stimulate recognition
• Set-up sound and technical equipment as needed at on-location events

Bachelor Of Arts (Ba), Communication

Bachelor Of Business Administration (B.B.A.), Music Business-Business