Caitlyn Endres Email & Phone Number

Savannah, GA

• Successfully managed the implementation of Intelligent Transportation Systems throughout the United States- managing a portfolio of projects totaling $6M
• Managed engineering design and customer teams to review new product requirements and tracked the progress of the software development, quality assurance testing, software release and implementation in customers’.
• Planned, tracked and monitored all aspects of application implementation, migration and upgrades ensuring adherence to project scope and timelines for at least 10 customers at any given time
• Provided risk assessment, procedures and technical recommendations to clients before proceeding with project implementation in addition to devising hardware and software system test plans to complete final acceptance
• Collaborated with sales team to review RFPs and provide project implementation responses for potential business

• While simultaneously acting as a Project Manager, provided 24x7 customer support for emergencies during non-business hours
• Performed technical support to customers and engaged engineering and project teams when appropriate
• Provided daily support to maintain and troubleshoot Clever Devices’ broad range of software solutions to all customers
• Maintained database of evolving customer software solutions

Woodbury, NY

• Worked in conjunction with sales professionals, developers, on-site technicians and engineers to maintain Intelligent Transport Systems (ITS) which resulted in numerous deployments that comply with technological.
• Collaborated with sales engineers to prepare quotes for enhancements to currently deployed products
• Successfully created and deployed an internal macro-enable Excel tool to compile and identify unbilled time and materials to increase revenue for out of scope service work
• Completed multiple rotations within an associate’s program to gain a complete understanding of the various facets of Clever Devices’ operations