Caitlyn Harris Email and Phone Number
Accomplished, well-organized, and deeply motivated Customer Success manager with extensive expertise in overseeing and expanding accounts ranging from $30 thousand - $5 million. Skilled in managing the entire SaaS lifecycle, from implementation and onboarding to retention and expansion. My background includes collaborating with teams of various sizes and from diverse global locations, highlighting my adept communication, exceptional relationship-building, and effective account management abilities.I look forward to helping clients see their ROI through best practices and increased adoption of any platform as well as bringing my personality to the forefront. I stay committed through my work ethic to obtain happy clients through customer satisfaction by listening and hearing about the client's needs and wants while delivering exceptional performance. My clients put their trust in me and I do not disappoint! If I sound like somebody who can add value to your organization, I'd love to have a conversation. You can contact me at CPHarris24@gmail.com.
Playvox
View- Website:
- playvox.com
- Employees:
- 94
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Customer Success ManagerPlayvox Nov 2021 - PresentPlayvox arms modern businesses and BPOs with the most comprehensive, collaborative, and insightful agent optimization suite of quality assurance, Performance Management, Coaching, Learning, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.At Playvox, we believe great customer experiences start with people.
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Customer Success ManagerConvoso Jan 2020 - Nov 2021Los Angeles, California, United States• Responsible for post sales including demos, onboarding, continuous training, retention and expansion of referral clients • Manage and maintain relationships with financial business owners and business admins• Consult with clients on effective marketing strategies to increase contact rate and decrease dropped rates• Optimize account functionality for peak performance and analysis • Consistent work with client relations to effectively manage the productivity of at-home agents -
Manager, Customer Engagement & ExperienceKirin Automotive Aug 2019 - Jan 2020Management and Marketing consulting firm that assists dealers in optimizing multichannel ad platforms and marketing efficiencies.• Interpreting data for Google Analytics and Google Ad Words• Reviewing performance metrics for third party vendors• Generated new business by calling on new clients• Advised clients on effective marketing strategies -
Senior Customer Success ManagerCallrevu Apr 2015 - Jan 2020CallRevu was founded in 2006, and is the pioneer of phone process measurement. Knowing you have always fixed what you measured, CallRevu gives you valuable insights you have never had before, your Caller's Journey in your dealership. CallRevu tracks, monitors, and summarizes all calls to your dealership, delivering real-time actionable phone process performance.Clients are able to save deals on a daily basis when they receive mobile alerts: a customer is mishandled on the phone and dealers are immediately notified so they can address the situation and turn calls into customers. CallRevu helps clients increase market share, customer retention and profitability in all phases of dealership operations. Created and managed by a team of automotive professionals, CallRevu partners with some of the best known and highest performing dealerships across the US and Canada offering leading solutions that convert lost sales into customers. CallRevu does not just report outcomes, we fix them. -
Senior Customer Success ManagerCallrevu Apr 2015 - Jul 2019CallRevu, Baltimore, MD• Manages dealership accounts through web-based screen share and onsite visits that include coaching and training on industry best practices• Consult with clients on their marketing conversions • Assist clients with integration of their sales tracking database (CRM) with our solution• Provide daily, weekly and monthly employee progress reports
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Account ManagerCallsource 2011 - 2015Westlake Village, Ca• Responsible for client relationship management for more than 300 clients• Conduct thorough analysis of web, print and other advertising media to determine their effectiveness • Exceeded goals for upgrading clients with additional solutions and services• Consult with clients on advertising plans and provide assistance with cost cutting efforts• Assist clients with integration of their sales tracking database (CRM) with our solution• Advise clients on proper allocation of marketing spend using inbound call analytics• Handle contract creation and maintenance for new and existing clients• Provide daily, weekly and monthly progress reports for businesses to track their advertising plan -
Business AnalystCallsource Jun 2010 - Jul 2011Westlake Village, Ca• Work as part of a team for call analysis handling multiple aspects of clients' inbound telephone calls in real time• Create spreadsheets for obtained data; observed and analyzed data trends; created pivot tables• Identify product weaknesses and create streamlined procedures for quicker, more accurate assessment of data
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Support Staff Office AssistantCraig Certified Public Accountant Aug 2008 - Jun 2009Westlake Village, Ca• Handled multiple phone lines while addressing caller inquiries and requests• Coordinated office agenda • Created and maintained system for filing client information and kept computer database of client information• Assisted in tax return preparation and filing
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Research AssistantBaby Town Sep 2007 - Aug 2008Reseda, Ca• Performed marketing research for company website and presented information formally to supervisors • Created comprehensive price lists of retail inventory and analysis of stock levels • Created and maintained store website -
Executive Administrative AssistantR&G Sales Company Jun 2007 - Sep 2007Westlake Village, Ca• Handled multiple phone lines while addressing caller inquiries and requests • Coordinated general office daily activities• Managed and developed client accounts• Created and managed client work book portfolios for the retail accounts
Caitlyn Harris Education Details
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California State University-NorthridgeMass Communication/Media Studies
Frequently Asked Questions about Caitlyn Harris
What company does Caitlyn Harris work for?
Caitlyn Harris works for Playvox
What is Caitlyn Harris's role at the current company?
Caitlyn Harris's current role is Customer Success Manager Leader | Driving Customer Success | Improving CX | Product Integration | Team Management.
What schools did Caitlyn Harris attend?
Caitlyn Harris attended California State University-Northridge.
Who are Caitlyn Harris's colleagues?
Caitlyn Harris's colleagues are Jonathan Fischer, Carla Arcaro, Deyvis Renteria Solis, Sebastian Cadavid Ramirez, Guy Boyd, Abby Richards, Greg Best.
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Caitlyn H.
Creative Director At Downstreet Digital - Owner At Passion Fuel Creative - Cofounder At TpciWashington Dc-Baltimore Area -
Caitlyn Harris
Trenton, Nj2bfwpub.com, macmillan.com -
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