Caitlyn Kotowski Email & Phone Number

Winnipeg, Manitoba, Canada

Led multiple high-impact projects, including the successful implementation of a quarterly OKR process by working cross-functionally with stakeholders and creating new tools to better the ability to track progress and success. Adapted marketing funnel frameworks to existing delivery driver hiring processes to gain a targeted understanding of where efficiencies could be found, resulting in a 65% cost decrease year over year. Demonstrated proficiency in utilizing platforms such as Shopify, Google Sheets, Jira, Trello, and Airtable to enhance efficiency and complete effective analyses.

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Managed a team of up to 6 operations specialists, overseeing driver and courier management. Reduced delivery and operational errors by 55% at peak seasonal periods by spearheading projects that increased efficiency and growth of the operations department. Created a freight and delivery dashboard to analyze cost-saving opportunities across different delivery regions which led to a 23% improvement throughout the year it was implemented. Drove growth and success of customer operations by executing strategic logistics and final-mile delivery processes.

Winnipeg, Manitoba, Canada

Led workflow task force initiatives, improving process efficiencies to support the workflow management system. Contributed to the execution of change management while leading a launch of new accounting ERP systems. Expanded the capacity of the role by 40% by developing new processes and increasing efficiency of existing ones.

Winnipeg, Manitoba, Canada

Completed cyclical bookkeeping for a variety of clients. Responsible for the execution of a variety of clerical tasks, including reception, billing and invoicing, and client communications. Assisted in the preparation of client financial statements, tax returns both personal and corporate, GST filings, and other related reports and filings.