**In addition to Field Operator duties listed below**Acting West Coast Region RFE Manager • Simultaneously managed the responsibilities of the Acting West Coast Region Robotics Field Engineering Manager on top of my regular job duties, overseeing logistics, coordination, scheduling, and personnel management.Project Manager - Successfully led and managed projects from inception to completion, consistently meeting all project milestones and deadlines.• Worked collaboratively across five teams, including mechanical, product, manufacturing, and others, exhibiting impeccable communication skills.• Led beta testing efforts, collecting data and customer feedback from over 50 clients to inform product decisions.• Collaborated in the creation of a machine learning algorithm for internal tools, identifying and addressing customer data anomalies to improve customer satisfaction.Data Analyst - Spearheaded the development of key performance indicator (KPI) tracking metrics and dashboards.• Designed and implemented Salesforce dashboards for KPI tracking, which were used by the executive board.• Presented findings to the entire company, highlighting critical metrics, success factors, and quantified pain points to increase customer retention.

Customer Support Specialist • Provided exceptional and professional customer support, ensuring high customer satisfaction rates. • Actively engaged in customer success and account management to strengthen client relationships.• Assisted in installing and teaching robotic systems, enhancing client onboarding experiences.• Offered workflow consulting to clients, optimizing their use of Servi for increased efficiency and ease of use.QA Engineer• Conducted rigorous quality assurance testing and feedback cycles, identifying and reporting bugs to directly contribute to product improvement.Technical Sales• Identified and capitalized on sales opportunities by leveraging in-depth technical knowledge of robotic systems and products.• Collaborated with clients to understand their needs and effectively communicated technical solutions, resulting in increased sales and client satisfaction.Repair technician • Demonstrated technical expertise in diagnosing and repairing robotic systems, ensuring their optimal performance.• Conducted maintenance and repair activities to address technical issues, ensuring minimal downtime for clients.

• Worked with the Republic of Palau's Ministry of Education IT department with the goal of improving their reporting functionalities, specifically decreasing the amount of time it takes to generate a report. • Researched Business Intelligence tools and Data Analysis Stacks to implement Apache Superset as a tool for the Ministry to use, as well as recommend the use of DAS components to the Division of Research and Evaluation. • Project was documented on a WordPress site made for the Ministry's use and MOE management has taken the recommendations in stride.

• Organize and carry out events/seminars• Maintain upkeep of all office spaces, supplies and inventory • Provided assistance to staff, visitors and other employees as necessary

• Manage approximately 48 sporting events per semester• Duties include: scoreboard, shot clock, film, ticket sales, bookkeeping, set-up and cleanup, etc.

• Collaborated in a team to design and implement an internal-facing data hub website from scratch using C# and ASP.NET MVC, hosted on Azure.

Reporting to VP, Product & Technology• Learned and built the UI for an internal business application using Django, allowing the Texture and Production Teams to use machine learning to more readily identify different textures and colors• Built a scheduling software using Octave and Python to help furniture upholstering factory operations and maximize the utilization of their upholsterers • Achieved project goals and completion within program schedule as software was tested and documented by the end of the internship. CEO reports factory has been using scheduler successfully.At Outward Inc. our vision is to 'lower the friction' with regards to all aspects of the customer shopping journey for our retail customers globally. We do this by offering cutting edge technology solutions that enable new and intuitive experiences and top-notch product visualizations. We are continuously pushing the boundaries of how 3D, AR/ VR, and web technologies will drive the next generation shopping experience. Our mission is to deepen consumer connections with the products that matter and deliver best-in-class experiences.

• Researched how to implement and use the data visualization tool, Apache Superset• Designed and developed dashboards for the Data Platform’s Invisible Spend and Supplier Data projects• Completed and presented project findings to manager and other SAP Concur leaders at the end of the internship