-Managed Cast operating attractions-Use of cast deployment system-Ensure Cast operated the attractions in a safely manner -Assisted Cast by providing feedback and coaching to enhance the Guests’ visit-Initiated safety audits to ensure cast are performing correct safety protocols-Communicated with other Coordinators and Leaders in the area to ensure the correct information was relayed regarding attraction downtimes, Cast issues, and medical situations-Resolving Guest complaints by issuing recovery and resetting expectations-Use of radio communication and other telecommunication devices to ensure important information was relayed throughout the park

-Trained newly hired Cast Members on how to operate the attraction in a safely and efficient manner-Provides helpful incites on how to assist with Guest questions and concerns-Teaches exceptional communication skills with fellow Cast Members-Implements all other training duties according to the attraction's operational guidelines-Facilitated an evacuation class for other Cast Members to participate by providing helpful information with safe evacuations of the ride and creating a PowerPoint with step by step instructions-Established great relationships with trainees and helping them feel welcomed to their new work environment-Assessing new trainees by observing their work ethic and asking in depth questions regarding the safety of others and themselves-Being a role model to other Cast Members by providing helpful insights and answering questions and concerns of other Cast Members

-Quarterly Award Recipient Quarter 4 (July-September 2023) -Operated assigned attractions in the theme park environment in a safely, efficient manner-Maintain and ensure the safety of all Guests experiencing the attraction-Greets, and welcomes Guests entering the attraction and screened for boarding requirements-Received 50+ Cast recognitions from Guests and fellow Cast Members-Managed a clean and safe work environment to ensure guests are satisified with show elements-Delivers required safety spiels to Guests-Seeks out Guest interactions with story telling to the young and young at heart-Ensured Guest satisfaction by informing helpful incites and resolving Guest issues and complaints-Adhering every Guest accommodation individually and assisting with extra boarding requirements-Performs independantly and with a team setting to execute operational aspects in a high volume area

-Ensured customer satisfaction by resolving customer complaints, and addressing questions and concerns customers displayed-Responsible for taking orders and transmitting orders to kitchen staff face to face and drive-thru-Assembled food and drink orders in an efficient manner-Maintained a clean and healthy work environment and kept customers highly satisfied-Assisted and trained other team members with taking orders and preparing drinks-Responsible for handling money and register bank and counting register before end of shift-Displayed my work ethic at many different work locations-Prepared daily food and drink items and restock supplies

-Handled and counted money through our computer based systems for daily counts-Counted stocked items and placed truck orders-Provided exceptional customer service by adhering their needs and assisting with any concerns and questions-Assisted with kitchen orders by creating more of an efficient kitchen line-Answered store calls and placing larger orders ahead of time-Assisted with relieving staff by sending them on breaks-Attended and received ServSafe Certification class

-Provided exceptional customer service to drive-thru customers and walk-in customers-Took countless steps to adhere customer needs and satisfactions by effectively solving issues and answering questions-Stayed up to date with any new items, deals, and menu changes and prices-Adhered to all food safety regulations and prepared food and drinks in an efficient, orderly manner-Responsible for taking drive-thru orders and face-to-face orders and transmitting them to kitchen staff-Maintaining a clean and organized kitchen, service, and eating areas-Prepared daily food items and restocking supplies-Standing and moving for a long period of time-Prepared food made to order by reading the order screen and listening to orders via drive-thru headsets-Assembled food items in an efficient manner and maintaining a low drive-thru wait time-Closed and opened the establishment countless times-Prepared food in fryers, water boilers, and grills-Communicated clearly and positively with fellow team members and managers-Apart of the opening team of a newly based location