Caitlyn Chen Email & Phone Number

New York, New York, United States

• Designed/prototyped a mobile app to address summer program pain points and increase mentee registration• Communicated directly with mentees and mentors through 3 feedback surveys and 16 user interviews• Conducted 3 rounds of user testing with 5 participants each that validated product value/usability

• Spearheaded a website redesign to standardize UI and reorganize IA• Improved transparency, communication, and accountability through the creation of a Notion workspace and introducing Notion task management

• Sourced 4 product marketing, management, and design projects in partnership with top tech companies and start-ups (Amazon, Waymo, Simplify, and Dimensional)• Planned email/Linkedin outreach and led client meetings to align on project scope• Co-led a team of 6 to establish Simplify's design system and redesign the jobs page, which is used by 50k jobseekers to submit 600k applications monthly

Charlotte, North Carolina, United States

• Designed/prototyped a desktop app to improve onboarding status transparency and reduce onboarding time• Synthesized previous user research findings to highlight onboarding manager pain points• Presented designs during stakeholder design reviews and user testing sessions to iterate based on feedback

Los Angeles, California, United States

• Learned about product design thinking, principles, and practices through weekly interactive workshops, • Designed and prototyped a capstone project in collaboration with product management and product marketing fellows

• Designed the application/live event websites with a focus on responsive design and accessibility standards• Prototyped site animations in Figma and created animation files using Adobe After Effects and Lottie• Collaborated cross-functionally with front-end engineers on evaluating design feasibility and design hand-off• Designed social media marketing graphics and merch (t-shirts, lanyards, picture filters) that aligned with LA Hacks branding

• Conducted both qualitative and quantitative user testing to evaluate the usability of an AR P2P payment app• Proposed research-backed design recommendations to improve the app’s usability and value to users• Collaborated with other designers on CL branding and social media marketing graphics

Los Angeles, California, United States

• Conducted user research to discover user pain points and frustrations for Mentor Center, an online mentorship scheduling platform• Led a team of 4 to conduct a usability audit of the Regenerate America website, which educates US voters on regenerative farming policy

Learning Assistant for:• Chem 30A (Organic Chemistry I: Structure and Reactivity)• Chem 30B (Organic Chemistry II: Reactivity, Synthesis, and Spectroscopy)

Los Angeles, California, United States

• Overhauled the lab website’s code to align with standard HTML/CSS conventions• Designed and animated graphics depicting the chemical etching process using HTML/CSS and anime.js