Documentation for SalesForce. Details forthcoming.... :)

Technical Writing Manager. LaaS, multi-tenant PaaS, and SaaS. REST API. Created user and in-house process documentation plan and Technical Documentation Repository from scratch. Security and Quality Certification Compliance.In-House Process Documentation Documentation Management Best Practices Jira project documentation request form Process Documentation (Approval process, process checklists, doc management, Admin guides, etc.) New Hire Help, Onboarding, and Resources Team resources pages Technical Style Guide Company Glossary Tech docs templates Federal and International Compliance (internal and external audits). ISO9001, NIST, FedRAMP, PIRCustomer Documentation User Guides and FAQs New Client Onboarding Guide Quick Start Guides REST API Guide SOPs UX/IU writing and analysis; beta testing RBAC documentation Release NotesOther Duties Mentoring technical writers Reorganizing the technical library, both Confluence and SharePoint Producing and managing Online help files (MadCap Flare)

This is a senior level position. - Updated and created four classes of templates: In-House process, engineering, user-facing, and proposals management.- More than 50 documents in SharePoint, Word, and MadCap Flare.The Technical Writer plays a key role within the Engineering Group, supporting the company’s activities in the state and federal government sectors. The role requires excellent oral and written communication skills, interpersonal skills, and the desire to serve as a leader on a cross-functional team. The Proposal Manager/Technical Writer will leverage our existing technical and business success to manage the process to efficiently submit high-quality, winning proposals.Job Responsibilities:- Lead and coordinate the proposal opportunity identification, proposal management, and submission processes.- Participate in proposal opportunities, understand and document timelines and requirements, and coordinate with identified team members to ensure proposal accuracy, quality, and timely submission.- Work to create/maintain/update RFP, contract, and proposal templates and inventory of template language.- Collaborate with the software engineers, product owners, and business development teams to understand and transform complex ideas and technical specifications into clear, concise proposals/applications.- Take content provided by supporting members of the research effort to craft coherent responses to proposals that flow as intended to the expected audience.- Understand division requirements and ensure that content is responsive to and organized according to the requirements of the submission.- Meet with customers, as needed, to define needs and understand requirements for the proposed programs or projects.- Act as a single point of contact for writing RFPs, contracts and responding to requests for proposals.Maintain industry and product knowledge to keep abreast of new trends and technologies.

Sr Technical Writer. Colocation SaaS. Created user and in-house process documentation plan and Technical documentation Repository from scratch. Confluence and SharePoint.In-House Process Documentation Jira project documentation request form New Hire Help Page New Hire Onboarding documentation  Employee resources pages Style Guide Company Glossary Tech docs templatesCustomer Documentation User Guide User FAQ New Client Onboarding Guide Quick Start Guides API Guide SOPs

Technical Content Editor. This is a senior technical writing function. LaaS, multi-tenant PaaS. REST API. Updated documentation for the artificial intelligence Digital Workers SaaS. In addition to the list below, I also spearheaded the implementation of advanced Confluence add-ons to increase the professional polish and functionality of the internal company library. SOC2 compliance.Mentoring technical writersIn-House Process Documentation Documentation Management Best Practices Jira project documentation request form Technical Team Services Confluence page mockup Help files for documentation management New Hire Help Page New Hire Onboarding PPT Customer Documentation Digital Worker end-user help files RBAC documentation PowerPoint Presentations Process Analytics Intelligent Document Processing REST API documentation Release Notes

Senior Technical Writer. Artificial Intelligence. Updated and created documentation for both artificial intelligence and perception technology, both hardware and software.  Engineering diagrams Flowcharts End user guides Engineering documentation User Manuals Install Guides Admin Install Guides Quick Start Guides Deployment and integration documentation SOPs Mentoring other writers

Updated and created documentation for both hardware and software for the following chemistry lab equipment for observing reactions and collecting data in real time.I also worked with the documentation team in the Swiss headquarters in German. iC Raman iC IR iC Vision ReactIR 702 ReactRaman 785  User Manuals Install Guides Admin Install Guides Quick Start Guides Quick Reference Guides Online help files  Dip Pipe Installation Technical bulletins for service personnel Reaction Analysis Performance Specifications Vial Kit Use for Routine Sampling Internal organization announcements Fiber Test Fixture Manufacturing Procedure

Business analysis. HR manual, employee handbook, employee training material, customer education material.

Editing and writing user manuals and release notes at Thomson Reuters for developers and end-users.Documentation Team As an Knowledge Base Admin, managed more than 80 articles since January 2017 Created unique articles Updated/Edited existing KB articles3E Help Files Troubleshooting and fixing over 500 Help files in 52 manualsUpdated Workspace User Guide, Workspace Designer Guide, Release Notes and Pre-Release Notes Created five Workspace Quick Start Guides Edited Workspace docs on The Hub Updated 3E Release Notes Updated WebView Release Notes Edited Vantage PPT decksMentoring: Mentoring a fellow TR employee, Daniella Tsar, a Data Scientist, in writing.UX Team: Content Strategy assessment and editing

- Crafted responses to 15 RFPs, the largest of which is worth $106,000 per year.- All documentation is for Cloud-Based SaaS.- Documenting full SDLC (Waterfall)- Maintained, improved, and originated users' guides, administrators' guides, implementation manuals, installation guides, configuration guides, reference guides, and release notes for the COPA SQL database. Delivered content as PDF and Cloud-Based help files.- Maintained and rewrote for clarity and accuracy guides for implementing, configuring, customizing and upgrading billing system module.- Rewrote for accuracy and clarity all the original Cloud-Based FAQ library and help files, and user manuals.41 Cloud-Based Documentation Management Projects for SaaS, including originating and maintaining: - Deployment and integration documentation- The Master In-House/Process Engineering Manual- Information mapping documentation and user manuals- 436 FAQ & help files.Training Summary- Admin- and SuperAdmin-level users. This is a four and a half hour training.- Lower-level users: A three and a half hour training. These can be broken out be specific areas to suit the clients' needs. The shortest of these is 20 minutes.- Internal newly hired Support, Development Team and Sales colleagues.- For all levels of training, this includes follow up Q&A sessions, customization request conference calls, and trainings that follow quarterly major updates based on the release notes.- Trainings are all conducted either in-person onsite, or via webex.

Spoke at the annual Career Conference as a STEM* Professional, an industry expert on technical writing.*Science, Technology, Engineering and Math

As a volunteer, I reviewed new or soon to be released CDs, Movies, Books, Games, etc. that are Celtic focused having come from either Wales, Cornwall, Ireland, Scotland, Isle of Man, or Brittany. They can be fiction or non-fiction. Our goal is to review only the best materials available for the reader.

I helped with the horses, business development and writing.

Technical Editing/Writing and business analysis, and Marketing, SEO and Web Management Projects.