Caitlyn Mchale Herzog Email & Phone Number

Newton, Massachusetts, United States

• Monitors team productivity and provides detailed performance evaluations for direct reports including constructive feedback and mentorship.• Handles escalated guest situations as needed.• Creates monthly schedules for 10 employees based on departmental demand.• Assists with hiring process by interviewing candidates and managing onboarding of new hires to the department.

Newton, Massachusetts, United States

• Served as a role model and resource for Guest Communications Coordinators by being a subject matter expert on departmental and company processes, guidelines and procedures• Handled escalated guest situations as needed; demonstrated ability to problem solve and took appropriate action to reach resolutions• Processed individual travel services/special requests including customized services for guests on back-to-back tours• Provided training and on-going support for new hires, including review of written communications, double jacking and side-by-side coaching, as well as maintained reference materials and procedure documents

Newton, Massachusetts, United States

• Created customized, professional responses to post-tour letters and evaluations that appropriately address specific issues • Researched and created written pre-departure guest communications for tour changes, visa updates, major world events, etc. • Delivered superior customer service through written and verbal communications in a professional, knowledgeable and timely manner • Acted as liaison between Odysseys Unlimited and current visa service provider; was a resource for colleagues and guests with relation to complicated visa items

Newton, Massachusetts, United States

- Organized and accurately maintained filing system of confidential information- Updated and maintained reservation and guest information including Passport information, International Visa requirements, etc- Communicated with guests by email, letter and telephone- Organized and responded appropriately to Tour Member Evaluations

Lynn, Massachusetts, United States

- Taught 2-4 5th grade Social Studies classes to about 120 students- Developed rigorous lesson plans to facilitate group learning and encourage a positive learning environment - Co-advised the first Drama Club at KIPP Academy Lynn and produced a musical with a cast of 50 5th-8th graders

- Created detailed lesson plans for Modern World History and Modern US History classes from new curriculums- Conducted small group and individual classroom activities with students based on differentiated learning needs to ensure all students were learning at full potential

Easton, Ma

- Presented to students and families during General Information Sessions- Interviewed prospective students and kept records to be used for admissions decisions- Provided detailed information about academic and student life on walking tours- Answered student and family questions on many open house panels representing the Admissions, History and Education Departments

Easton, Ma

-Performed tasks such as organizing materials, research and contacting professionals-Managed actors, professionals and contractors during the production process

Bachelor'S Degree, History

Study Abroad, History