Caitlynn Larson Email & Phone Number

Salem, Oregon, United States

- Work with WorkSource Oregon Training Manager and training team to deliver simple training programs that have statewide implications to learners with varying degrees of knowledge- Facilitate weekly coaching and applied learning sessions for newly hired staff within assigned area- Provide training that is aligned with WorkSource Oregon Standards on local and statewide systems, processes and programs- Ensure training is provided in a way that allows for accessibility by persons with… Show more - Work with WorkSource Oregon Training Manager and training team to deliver simple training programs that have statewide implications to learners with varying degrees of knowledge- Facilitate weekly coaching and applied learning sessions for newly hired staff within assigned area- Provide training that is aligned with WorkSource Oregon Standards on local and statewide systems, processes and programs- Ensure training is provided in a way that allows for accessibility by persons with disabilities and other diverse learners Show less

Worksource Portland Metro East

- Conduct comprehensive assessments with customers- Explore customers’ skill levels, aptitudes, abilities, skill gaps, and career/job interests- Address employment / training goals and challenges to meeting those goals- Helped implement new program through partnership meetings and effective communication- Manage case load in Able Bodied Adult Without Dependents (ABAWD) Program: o Discuss participation requirements o Monitor customer’s… Show more - Conduct comprehensive assessments with customers- Explore customers’ skill levels, aptitudes, abilities, skill gaps, and career/job interests- Address employment / training goals and challenges to meeting those goals- Helped implement new program through partnership meetings and effective communication- Manage case load in Able Bodied Adult Without Dependents (ABAWD) Program: o Discuss participation requirements o Monitor customer’s participation and conduct follow-up as needed o Document customer attendance using appropriate computer applications (OED and DHS) o Provide job retention services to customers after notification of job placement o Refer customers to other resources and activities available through Worksource Show less

- Developed, designed, and delivered training to a diverse population of staff. These trainings were either for new staff, staff assisting from other departments, or training around demonstration of program changes, ensuring inclusion of staff at varying degrees of knowledge- Generated reports in response to inquiries from Unemployment Insurance and other divisions within Oregon Employment Department- Provided assistance, guidance, and direction to Pandemic Unemployment Assistance staff… Show more - Developed, designed, and delivered training to a diverse population of staff. These trainings were either for new staff, staff assisting from other departments, or training around demonstration of program changes, ensuring inclusion of staff at varying degrees of knowledge- Generated reports in response to inquiries from Unemployment Insurance and other divisions within Oregon Employment Department- Provided assistance, guidance, and direction to Pandemic Unemployment Assistance staff at all levels in the correct application for law and agency policy- Provided technical assistance to Pandemic Unemployment Assistance staff and staff from other sections to resolve questions and procedural processing problems- Researched complex information such as statutes, administrative rules and policies and summarized information in practical terms to make appropriate recommendations- Obtained input and helped coordinate programming changes with sections impacted by the changes- Worked with managers to ensure teams had adequate training to perform job duties to the best of their ability- Performed Quality Assurance checks to ensure compliance with program rules- Led a team of six Operations and Policy Analysts and served as a point of contact for program and policy questions - Wrote, reviewed, analyzed, and submitted detailed service requests and programming specifications based upon program requirements- Evaluated Pandemic Unemployment Assistance claim system and operations for effectiveness and efficiency and made recommendations for changes as appropriate Show less

Gresham, Or

- Exceeded customer expectations by providing accurate and friendly service- Resolved conflicts, problems, and complaints efficiently with return customers - Increased customer satisfaction score by 40% and brought new business to the company - Conducted on-site reviews to ensure each team member was following policies and procedures- Worked with the team to ensure they felt confident with the position and system processes- Provided just-in-time training and coaching for the… Show more - Exceeded customer expectations by providing accurate and friendly service- Resolved conflicts, problems, and complaints efficiently with return customers - Increased customer satisfaction score by 40% and brought new business to the company - Conducted on-site reviews to ensure each team member was following policies and procedures- Worked with the team to ensure they felt confident with the position and system processes- Provided just-in-time training and coaching for the team when new products, policies, or systems arrived - Gathered, analyzed and evaluated any issues that came up and formed a judgment for resolution- Took independent action to improve and learn new skills by furthering my knowledge in the industry- Supervised up to three employees at a time Show less

Portland, Oregon Area

- Prospected, identified, qualified and procured top talent for multiple departments within the organization- Networked through industry contacts, regional memberships and professional organizations- Cultivated relationships with highly qualified candidates and employees- Coordinated, implemented and managed recruiting initiatives through both traditional and creative channels - Advised public relations in how to establish a recognizable “employer of choice” reputation for the… Show more - Prospected, identified, qualified and procured top talent for multiple departments within the organization- Networked through industry contacts, regional memberships and professional organizations- Cultivated relationships with highly qualified candidates and employees- Coordinated, implemented and managed recruiting initiatives through both traditional and creative channels - Advised public relations in how to establish a recognizable “employer of choice” reputation for the company - Strategized with senior corporate management to enhance departmental employee development - Managed and developed a unique recruiting and hiring plan for each open position- Researched, recommended, and established new sources for active and passive candidate recruiting- Improved, innovated and marketed the company via digital, print and social media - Maintained a working knowledge of unemployment laws on both the federal and state level Show less

- Prepared written statements for the probation officers used for formal hearings and communication - Gathered, evaluated and interpreted facts in order to make accurate reports - Conducted follow-up to clients through different avenues until a contact was made- Used organizational skills to fill reports and file paperwork effectively and efficiently

Portland, Oregon Area

- Exceeded customer expectations by providing accurate and friendly service- Resolved conflicts, problems, and complaints efficiently with return customers- Increased customer satisfaction score by 40% and brought new business to the company- Conducted on-site reviews to ensure each team member was following policies and procedures- Worked with the team to ensure they felt confident with the position and system processes- Provided just-in-time training and coaching for the… Show more - Exceeded customer expectations by providing accurate and friendly service- Resolved conflicts, problems, and complaints efficiently with return customers- Increased customer satisfaction score by 40% and brought new business to the company- Conducted on-site reviews to ensure each team member was following policies and procedures- Worked with the team to ensure they felt confident with the position and system processes- Provided just-in-time training and coaching for the team when new products, policies, or systems arrived- Gathered, analyzed and evaluated any issues that came up and formed a judgment for resolution- Took independent action to improve and learn new skills by furthering my knowledge in the industry- Supervised up to three employees at a time Show less

Bachelor'S Degree, Human Resources

Bachelor’S Degree, Business Administration And Management

Bachelor’S Degree, Criminology And Criminal Justice

Activities and Societies: Alpha Chi Omega, Dean's List, President's List, Honor Society, Dean's Future Leaders Group