Caitlyn Ong Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Massachusetts, United States

- Quickly adapted to the insurance industry with no prior experience, developing a comprehensive understanding of auto insurance products to deliver superior customer service to policyholders and agents- Manage a high volume of inbound and outbound calls, texts, and emails daily, addressing customer inquiries with efficiency to maintain the company’s one-call resolution expectation- Resolve difficult calls from customers and agents, using strong communication skills to deescalate in an empathetic and professional manner- Demonstrate the ability to multitask and adapt to changing priorities, utilizing critical thinking skills and computer navigational abilities to process policy endorsement requests accurately and timely- Proactively driven to meet and surpass goals, consistently achieving low call-handling times, exceptional customer satisfaction scores, and exceeding departmental service level expectations- Collaborate closely with fellow representatives and supervisors to identify and implement the most effective resolutions for customer inquiries

Boston, Massachusetts, United States

- Balanced multiple responsibilities in a fast-paced environment including answering phone calls, managing takeout orders via various systems, seating guests, and processing payments promptly- Managed reservations and waitlist and precisely communicated wait times to optimize customer satisfaction and dining experience- Proactively assisted servers and team members during peak hours, ensuring a seamless flow of customer turnover while upholding a high standard of customer service- Supervised opening and closing shifts independently by executing tasks such as cash drawer settlement, product restocking, and effective communication with management to promptly address any arising issues

- Managed POPSUGAR’S Instagram, Facebook, and Pinterest accounts which included timely updates to Instagram stories, organizing Pinterest boards, and optimizing posting schedules for Facebook- Assisted in the daily content creation process through drafting compelling copy for Instagram and Facebook captions and curating visually appealing images to complement posts and articles- Utilized Dash Hudson and Google Analytics to conduct daily comprehensive analysis of company’s performance across social media platforms and effectively communicated insights to the team to help improve overall marketing strategy- Adapted content strategies to suit unique characteristics of diverse social media platforms resulting in engaging online presence- Facilitated collaborations with influencers and brand partners through content curation and outreach initiatives to enhance engagement- Enhanced brand reputation and maintained positive sentiment among audiences by reviewing and responding to online feedback and comments across all social media accounts

Boston, Massachusetts, United States

- Collaborated with editorial teams to gather information from a variety of sources, with a keen eye for accuracy and credibility in reporting- Participated in weekly team meetings to brainstorm ideas and strategies for improving reports and content delivery- Gained experience in fact-checking and editing reports, developing skills in adhering to journalistic standards and ethical guidelines

Boston, Massachusetts, United States

Coventry, Rhode Island

- Supervised diverse groups of children, ages 5-16, in a safe and positive environment with a focus on teamwork and cooperation- Implemented daily schedules and maintained structure, encouraging camper participation in activities while adhering to safety guidelines and camp policies- Developed and led a variety of indoor and outdoor activities, including arts and crafts, sports, fishing, and outdoor games- Communicated effectively with parents and guardians regarding camper's progress, concerns, and daily activities, ensuring transparency and trust

Boston, Massachusetts, United States

- Provided individualized support to preschool children in low-income communities, implementing interactive and hands-on activities to foster early literacy and social skills for school readiness- Built strong relationships with children and families by encouraging open communication and involvement in the educational process of early development- Planned and implemented creative classroom activities aligned with developmental goals and community needs- Assessed and tracked progress within the classroom, using data to adjust instruction in order to meet each student's individual learning needs

Bachelor Of Science - Bs, Journalism Major, Photography Minor, 3.9/4.0

High School Diploma, 4.8/5.0

Activities and Societies: - Newspaper - Photography