Caity Lingley Email & Phone Number

Platform Analytics Strategic Initiatives and Operations - focusing on non-marketing analytics and strategic data process flow

Platform Analytics Strategic Initiatives and Operations

Principal Data Insight AnalystTechnical developer for Defense Systems People Analytics Team. Launched, from design to completion,Tableau products for sector-specific and enterprise-wide audiences. Product development focus spanned workforceretention insights, regular iterations focused on current net growth goals across as the workforce landscape evolved,and ad hoc analyses looking into everything from compensation to our leadership bench. Curated and executed aplan to boost end user enablement and buy-in across data products. Served as a liaison between Defense SystemsHR employees and executives with our broader corporate analytics team. Automated legacy month end processes.♦ Created a revolutionary way of pulsing an organization’s holistic health.♦ Merged the analysis of 14 dashboards into one cohesive product.♦ Built product from idea to pilot, full coding, development, launch, and enablement.♦ Worked with key executives to establish baselines and essential metrics, bothquantitative and qualitative♦ Served as a technical resource for broader People Analytics Team (Tableau, SQL, R).

Wilmington, Delaware

Navient Contractor (11/2018-5/2019)Navient (5/2019-12/2021)Maximus Federal - Aidvantage (12/2021-5/2022)Review and revise processes, study dashboards, and appropriate tables for 10+ customer experience surveys. Sustain team documentation/process flow for 150+ SAS jobs and 80+ dashboards. Transfer stagnant pdf reports into dashboards including monthly portfolio summaries and daily website analytics. Convert e-mailed PDF documents into UTD dashboards on Tableau and produce dashboards for survey analysis. Design and implement touchpoint plans for inbound and outbound call center, website usage, emails/letters, chat, and virtual assistant.♦ Served as survey data expert finding issues and proposing enhancements.♦ Created customized, agent-level survey feedback dashboards to find strengths and weaknesses and designappropriate training.♦ Raised survey scores by 8% for agent satisfaction and 5% overall after increasing business line interest in reviewing survey data.Customer Touchpoint Strategies

Dallas/Fort Worth Area

Invented systems to predict scholar performance on high stakes assessments (statistical modeling). Guided data dashboards and led data driven environment. Provided campus executives and other leaders with data to address goals, performance reviews, and pay raise metrics. Partnered with IT to design method for teams to monitor progress towards yearly objectives and track performance. Advised more than 1,000 teachers/school leaders in different grade levels and subject about using classroom goals to achieve success. Collaborated with special education group to meet unique needs for creating and tracking targets for each scholar.♦ Developed growth objectives for more than 17,500 district-wide scholars in 78 grade level/subject test combinations resulting in 71 distinct statistical models to create goals.♦ Automated goal-setting system reducing performance management cycle by 75%.♦ Educated teachers and administrators on employing data from dashboards to incorporate scholar growthgoals and optimize success.♦ Presented session on Student Achievement: Development and Use of Professional Observational Form in Middle Year Program at IB Global Conference, San Diego, CA, 2018.♦ Presented Data Driven Instruction: Creating and Using Performance Goals for Advanced Placement Scholars at Consortium for Research on Educational Assessment + Teaching Effectiveness (CREATE) Conference, Virginia Beach, VA, 2017.The Data Analyst conducts analyses in collaboration with the rest of the Uplift Data Team using Uplift’s student and teacher data, as well as other data sources. This also includes serving as a “data coach” to a set of schools in order to help their leaders act on the data analysis provided. This will include supporting teachers and school leaders, providing support, training and documentation as needed.

Presented at SIAM's Annual Meeting in July 2016This research analyzes data from Virginia Tech's participation in the 2015 Multi-institutional Study of Leadership, including survey responses from 1,686 students. There are more than 500 different variables to analyze, including questions about leadership efficacy, socially responsible leadership, social perspective-taking, mentoring relationships, academic college experiences, formal leadership training experience, community service involvement, etc. Nearly all of the data is quantitative, requiring statistical analysis. The data will be analyzed with JMP and other statistical analysis software using descriptive statistics, regression, and some non-parametric techniques. The objective is to produce customized reports and make comparisons between variables as well as sub-populations of the data.

Blacksburg, Va

-Virginia Tech delegate for VACUHO RA Conference 2015-Safe Zone Certified- committed to providing a more inclusive and accepting environment for the LGBTQ+ community and their allies-QPR “Question, Persuade, Refer”- Suicide Prevention Gatekeeper Program-Act as a first responder in an on-call situation for students of Virginia Tech regarding emergencies, policy violations, and personal wellness

o Comparing naturally occurring and bioweapon attacks of Anthrax through numeric, geographic, and protocol analysis in order to examine the unique qualities of a terrorist induced outbreako Examining the United States response to the 2014 Ebola outbreak to forecast the U.S. response capability of a potential bioterrorism attack

Washington D.C. Metro Area

Blacksburg, Va