Manage the full scope of IT Infrastructure including Network Operations and Security, Deskside Support, Service Desk, Domain Services, and Vendor/Managed Service Provider (MSP) relationships in a hybrid on-premise/cloud network serving 1000+ city employees, ~120,000 citizens, and 25M+ annual visitors to the Kansas City region.-Establish and execute multi-year strategic goals, budget, performance-Lead growing team of technology professionals ensuring staff are motivated, empowered, and rewarded-Manage technology capabilities for all City departments driving consistent predictable budgets while ensuring maximum ROI for technology investments-Analyze risk, value, and cost to drive effective business decisions-Manage Governance, Risk, and Compliance (GRC) for HIPAA, PCI, NERC-CIP, CJIS, AWIA, and data protection

The Region Director is responsible for daily operations; volunteer recruitment, training, and development; serves as the public ambassador with Federal, State, and Local governments, National and State Volunteer Organizations Active in Disasters (VOAD), supports ITDRC leadership, and leads intra-region disaster response and recovery operations. Region 7 is a four state region including Nebraska, Iowa, Kansas, and Missouri.

Responsible for managing full lifecycle of multiple concurrent global projects to ensure data center infrastructure is delivered at the right time, in the right place, at the right scale to stay ahead of customer demand- Led planning and execution of data center cabling labor pilot; resulted in 22% reduction in labor costs- Managed $600K contract to ensure 150K network links across 37 data centers were properly installed, tested, and patched prior to ingress of customer traffic. All links turned up with zero customer downtime

Managed 13-person team responsible for implementation of network enhancements, capacity expansion, and new technology deployments across a 15 data center availability zone. Ensured network capacity was available ahead of customer demand.- Delivered Black Friday/Cyber Monday scaling; enabled largest holiday sales season in Amazon.com history- Bias For Action Award winner, presented by AWS CEO, Andy Jassy, for work on a customer data protection project.

- Manage daily operations of 500K sq ft of data center facilities housing 110K+ hosts plus associated networking devices, power distribution, and other equipment supporting the AWS Cloud Services Core Infrastructure- Lead 20 technicians performing 24/7/365 touch labor, diagnostics, monitoring, project management, and asset/inventory control- Oversee performance, monitoring, and reporting for both internal and external SLA/KPIs- Provide direct supervision to include leadership development, team building, periodic performance reviews, technical development, and career enhancement- Develop trouble ticket queue metrics, technician performance metrics, and system health forecasts- Liaison among multiple internal teams and external vendors/contractors to ensure daily operational goals are met- Translate executive strategies into actionable objectives to meet capacity/availability targets for customer requirements

- Managed daily government information security operations to include prevention, detection, mitigation, remediation, recovery, and reporting of insider, external, nation state, terrorist, activist, and other threat actors; Led Security Operations Center team as the deputy team lead; Mentored junior security engineers in professional development, cross-functional training, and career growth opportunities- Engineered new consolidated perimeter security gateway providing intrusion detection/prevention, email scanning/SPAM protection, malware detection/analysis, next-gen firewall, and vpn services. Saved $200K/yr through consolidation of services and support contracts.- Implemented Security-as-a-Service (SaaS) solution to provide real-time advanced threat intelligence, detection, and response from leading third-party provider- Designed Security Information and Event Management (SIEM) system to provide active monitoring, correlation and interpretation of perimeter, network, and host event logs; fine tuned system to eliminate false positives and prioritize alerts for triage- Configured new host-based security solution providing centralized management of 6700 client systems and 100 servers security policy