Senior Service Delivery Manager
CurrentSpearheading the product implementation team that focuses on integrating Accounts Payable and Accounts Receivable for various businesses.Collaborating with ERP systems, such as SAP FICO, SAP HANA, SUN and Tally to integrate the product.Developing a milestone plan for each project phase and obtaining approval from relevant stakeholders.Reviewing and approving the Functional Requirements Document (FRD) and Business Requirements Document (BRD) based on product specifications and changes requests.Leading the User Acceptance Testing (UAT) process to identify bugs, defects, and enhancements and communicating them to the product/development team.Guiding the implementation/installation of software/products to clients' systems or environments.Creating Statements of Work (SOWs) and Standard Operating Procedures (SOPs) to educate/training clients' teams and on-site teams to ensure smooth process functionality.Directing the product QA team to ensure that the functionality is tested correctly with positive and negative testing.Collaborating with the product design team to build the required content and functionality for the product when it is upgraded.