Charles Kraupner Email & Phone Number

Northfield, Illinois, United States

- Delivered comprehensive desktop and laptop support for 700+ users, achieving a 95% first-contact resolution rate.- Managed IT asset lifecycle, maintaining detailed inventory and licensing compliance.- Configured and managed user accounts and permissions via Active Directory, improving operational security and efficiency.- Resolved network connectivity issues, ensuring minimal disruptions for users.- Developed technical documentation and user guides, reducing repeat support requests by 20%.- Supported software rollouts and system upgrades, completing tasks within project deadlines.

Chicago, Illinois, United States

- Administered LAN and managed hardware/software deployments for 50+ end users.- Oversaw Microsoft 365 administration, enhancing security policies and managing data via SharePoint and OneDrive.- Maintained legacy ESX hosts, ensuring system stability and data integrity

Downers Grove, Illinois

- Provided Level 2 Windows server support and incident management using ServiceNow.- Proactively monitored system performance, resolving issues and preventing downtime.- Created PowerShell scripts to automate maintenance tasks, increasing efficiency.- Mentored a team of support engineers, enhancing team capabilities and performance.

Yorkville, Illinois

- Sales broker - RE investment properties

Yorkville, Illinois

- Managed end-to-end construction of single-family homes, overseeing all phases from design to completion.- Created project plans with budgets and schedules, leveraging 3D BIM modeling for enhanced planning.- Negotiated contracts with subcontractors and ensured adherence to quality standards.

Downers Grove, Illinois

- Conducted enterprise-wide system monitoring, applying OS patches and upgrades to ensure security and performance.- Managed Active Directory file-sharing policies, training staff on proper protocols to improve efficiency.- Supported HP c7000 Blade Server Enclosures, documenting operational processes for streamlined maintenance.- Proactively monitored systems for potential issues, reducing downtime and enhancing reliability.- Collaborated with cross-functional teams on IT projects, delivering solutions aligned with organizational goals.

Naperville, Il.

- Managed and maintained the Local Area Network (LAN) infrastructure, supporting both NetWare and Windows server environments to ensure seamless operations for engineering teams.- Provided end-to-end IT support for CAD workstations and specialized applications, optimizing system performance and reducing downtime.- Designed detailed process piping layouts for large-scale electricity generation projects, ensuring compliance with technical and regulatory standards.- Pioneered the implementation of 3D modeling systems, enhancing the accuracy and efficiency of engineering designs.- Collaborated with multidisciplinary teams to deliver high-quality designs for energy infrastructure projects, meeting strict deadlines and quality benchmarks.- Documented network and design workflows, creating comprehensive guides to support team onboarding and knowledge sharing.

Schaumburg, Il.

- Provided Level 2 help desk support, overseeing workstation hardware upgrades and operating system migrations to improve performance and user satisfaction.- Played a key role in transitioning the network infrastructure from Token Ring to Ethernet, significantly enhancing network speed and reliability.- Managed procurement, scheduling, and deployment of workstation hardware and software upgrades, ensuring seamless implementation with minimal disruption.- Collaborated with IT and business units to develop detailed upgrade plans that balanced technical requirements with user needs.- Streamlined system integration processes, achieving improved operational efficiency and end-user productivity.

Oak Brook, Il.

- Designed and implemented an advanced Computer-Aided Drafting and Design (CADD) system, revolutionizing the engineering department’s design capabilities and efficiency.- Led the drafting and design of two major Waste-to-Energy facilities, transforming municipal waste into energy-efficient steam production systems.- Established and enforced drafting standards and procedures, improving consistency and reducing design errors across projects.- Produced detailed mechanical designs and piping layouts in compliance with technical and regulatory standards, ensuring project success.- Collaborated with multidisciplinary teams to innovate designs for environmentally sustainable energy solutions.

Chicago

- Drafted detailed process piping layouts, P&IDs, isometric drawings, and structural plans for complex power generation facilities.- Created precision plastic scale models of power plants to validate designs and support project proposals, ensuring adherence to engineering standards.- Supported multidisciplinary engineering teams by preparing technical schematics and visual aids that enhanced project communication and accuracy.- Contributed to the successful design and construction of large-scale energy projects, meeting stringent deadlines and quality benchmarks.

Education record

Engineering