Assisted with successfully launching New York City and New Jersey’s first cycleboat business, serving 4,000+customers and earning $200,000 in revenue in under six months of operation• Oversee day-to-day operations including relationships with the marina staff and on-site management team,maintenance of vessel and docking equipment, monitoring of booking software and customer service inquiries• Ensure a seamless customer experience and uphold an excellent standing in guest relations while adhering to allU.S. Coast Guard regulations to guarantee customer safety at all times• Manage hiring and training of all new staff members including captains and deck hands, as well as ongoing dailyscheduling for a team of 12 total employees• Attend potential partner and investment meetings in the U.S. and worldwide alongside the company’s owner

•Identified and executed new brand partnerships and marketing opportunities for effective acquisition of new customers, successfully tripling the company’s overall revenue in three seasons and garnering $1M, while maintaining five-star reviews across multiple platforms• Managed a team of 12 with responsibilities including weekly scheduling, payroll, hiring and training all new staff, developing and directing company procedures, and successfully implementing a commission-based bonus structure for staff

•Oversaw jet ski tour schedule and day-to-day efforts for continued satisfaction of 100+ daily customers, directly managed lead tour guides, maintained jet ski upkeep and maintenance, and cultivated relationships with marina and mechanic business partners•Assisted with digital media and overall social content strategy, oversaw photography and videography shoots, and maintained daily community management and customer service across three social media channels

• Managed a team of 500+ members of Instacart’s delivery fleet across eight locations in New York City• Responsible for conducting background checks, hiring new team members, developing an on-boarding program and leading new hire on-boarding sessions for 800+ delivery fleet members• Implemented effective communication techniques with the operations team regarding store and shopper relations