•Oversee daily operations of five recreational and fitness spaces (Baierl Student Rec Center, Bellefield Hall Fitness & Rec Center, Pitt Sports Dome, Trees Hall Fitness Center, and William Pitt Union Fitness Center.) •Supervise 80-85 student employees, ranging from 1 Student Supervisor, 15-20 Operations Managers, and 50-60 Operations Attendants•Lead the recruitment, hiring, onboarding, training, scheduling, development, and evaluation of all Operations Student staff members•Review, recommend and implement updates to policies and procedures, train team to understand & implement•Assist with the selections, ordering, and purchasing of Fitness Machines and Weight Room Equipment•Serve on the Student Development, Hiring, and Training Department Committee, Co-Chair of Student Appreciation & Recognition Committee •Develop on shift plans regarding patron policies, stocking of inventory, cleaning and upkeep of facilities and equipment, management of staff, emergency action plans•Collaborate with On-Campus partners for shared facilities opening and closing procedures, housekeeping, facilities maintenance, emergency action plans, and general oversight•Function as System Administrator for various software’s and business management platforms •Monitor, track and interpret facility metrics data such as usage, memberships, & facility reservations •Process and approve payroll accurately to align with budget allocation student staff wages•Generate on shift materials, emergency action plans, employee manuals and handbooks, and training materials•Support special projects within Campus Recreation Department or Pitt Student Affairs as needed

Oversaw daily operations of Student Recreation Center (177,000 ft2; $32M)Recruited, hired, on-boarded, trained, scheduled, supervised, developed, and evaluated 3-5 Program Assistants, 15-20 Operations Supervisors, 12-15 Member Services Assistants, and 40-50 Operations AttendantsServed on Student Development, Diversity and Inclusion committees, and search committee for Facilities & Events Graduate AssistantSupervised fitness floors daily operations of equipment cleaning and maintenance, and policy enforcement Facilitate event operations including reservations, invoices, set up and take down, and day of dutiesCollaborated on Front Desk operations with access control, guest pass sales, equipment checkout, Pro Shop sales, towel, and laundry services, and implement positive customer service experiencesAssisted with payroll submission and processing and budget development for Operations team Developed & maintain resource guides, position specific manuals, and tools for employee reference Collaborated across department to ensure Operations, Youth Programming, and Event staff maintain current and accurate knowledge of programs, services, facility hours, events, and policiesMaintained equipment inventory and make recommendations for purchasesConducted facility inspections and communicate maintenance or custodial needs on a weekly basisSubmitted marketing requests within established timelines, policies, and procedures via BasecampServed as the main American Red Cross Instructor for the Campus Recreation Department teaching over 40 CPR Courses and Challenges

Supervised camp operations, 9-12 Counselors, and 30 kids ranging from 5-12 years old per weekPlanned and helped facilitate weekly activities based on camp themesScheduled counselors and weekly activities for camp ranging from crafts to physical activities Handled pick up/drop off with campers and parents

Work with a team of 3 other board members as leaders for the official student section at Virginia Commonwealth University with the direct supervision from VCU Athletics Marketing department. Managed a verified Twitter and Instagram with promotional tweets as well as in game live tweets for home games and away games that I attended.

Taught the American Red Cross official Blended Learning in class portion.Managed a classroom of about to 8 participants alone or 15 participants with another instructor. Demonstrated Lay Responder techniques to participants, while observing skills from participants to determine their success or failure in course.

Managed 127,000 ft2 facility with approximately 3,000 patrons swipes each day Supervised 3-8 staff while on shift at the Cary Street Gym, Cary Street Field and Thalhimer Tennis CenterCoordinated opening and closing procedures for Cary Street Gym and The Larrick CenterUtilized Innosoft Fusion to manage facility access, sales, event reservations and rentals, and program registrationResponded to all accident/incidents on shift and completed appropriate documentationEnsured policies and procedures were being followed by staff and patrons at all times by completing hourly rounds within each of the facilitiesAssisted with the hiring for the Facility Operations Attendant and Facility Manager positions

Filled in as a Graduate Assistant during a transitional period Filed department accident and incident reports for the 2018-2019 annual reporting statistics Created new resource documents for student staff to utilize while on shift Handled inventory with staff uniforms and lost and found items from the past year Assisted with scheduling all facility operations student staff meetings over the summer and handled trades via When2Work

Processed payments at the front desk with friendly and helpful customer service Performed various administrative tasks such as selling guest passes, answering phone calls and providing customer service to patrons Assisted with helping patrons with locker issues around the facility Logged and assisted in returning lost and found items using Google Forms & Sheets