Cal Orr Email & Phone Number

London, England, United Kingdom

Project Manage the onboarding of new clients onto the Vincere Platform, with a particular focus on Enterprise sized Clients and Complex Projects. This Project Management includes overseeing the Data Migration, Training, Web Integration and general Customer Relationship during the onboarding period until the client is fully onboarded and using the system.

Glasgow, Scotland, United Kingdom

Onboard and coach new clients and businesses moving onto our platform, ensuring that they are able to successfully adapt their business and recruitment practices to the platform in order to set them up for long term success on the platform. Delivering high quality Coaching to both new and existing clients, ensuring that sessions are customized to the needs of the client while alsomaintaining high feedback scores from clients. Ensure that all Projects are delivered within a set timeframe and are delivered to a high standard. Manage Data Migration projects ensuring a high level of attention to detail in order to ensure integrity of data during Field Mapping and Migration. Mange Web Reskin and Upgrade projects, again maintaining a high level of attention to detail and close contact with the client to ensure continuity of branding. Maintain close relationships with clients so that they feel I am approachable and knowledgeable enough to solve any issues that they have while in project. In addition maintain this relationship so that I can gather honest feedback on our system to then feedback to the wider company in order toplan future improvements.Ensure strong internal relationships with Support, Product, Migration teams so that clients needs could be met efficiently and effectively. Identify any technical issues with the platform in order to pass this back to our Support Teams to solve with the correct level of urgency. Maintained an average NPS Score of > 9 out of 10 and successfully guided over 60 clients through onboarding.

London, England, United Kingdom

After taking a short break to move back to and set up again in the UK I was approached by EF to take on a Senior Recruitment role based in the UK operating from their London Office, this time working for the company owned section of the organization instead of the Franchised section of theorganization. Assessing candidates suitability for the role based off of predetermined competencies deemed by the organization to be vital to success within a Teaching role and for a role requiring relocation to China. Clearly communicate to potential candidates the benefits of working for our company as well as the realities of living in China. Sell successful candidates on cities that were currently being prioritized by the company in order to meet teacher deficit and business growth. Manage a large pipeline of candidates and assist candidates in working through the Visa Process, ensuring that they were meeting the exact visa requirements of the city they were going to be working in. As this role was being done during COVID where candidates were often in the pipeline for extended period of time due to restrictions on international travel it was also of key importance to maintain exceptionally strong relationships and engagement with candidates to ensure that they trustedand stayed invested in the company and role.

Shanghai City, China

As well as general management of the team and mentoring and coaching more junior staff, both in my team and in our Franchise teams, I was responsible for a number of national projects across our whole Franchise Business Unit relating to HR, Recruitment efficiency, employee induction andfurther certifications, as well as ensuring that our team met their recruitment targets of over 300 teacher arrivals each year. Development and Implementation of online “Recruiter” Training Course for Franchise level Recruitment and HR Staff and Managers and of a custom SalesForce based Recruitment and HR CRM, used by all 50+ Franchise Cities. Planning and hosting in person and online training sessions relating toRecruitment, Marketing and HR matters and implementation of industry Certifications (CertTESOL) in key Franchises for the first time. Responsible for assisting in company and nationwide training on various aspects of the recruitment process (such as selling the company and position, marketing specific locations, visa legislation etc) in order to reduce arrival times of International Staff and make the recruitment process more efficient. Monitoring the recruitment efficiency of our in-house recruitment team, and of the recruitment team in each city, and giving assistance and feedback on strength and weakness points where necessary. Assisting in the creating and subsequent coalition of data for the quarterly “Employee EngagementSurvey” sent to all employees. Making regular “Site Visits” to our Franchise cities to assess and train on both Recruitment and Retention of staff. In addition to this, conduct Focus Groups with both International and Local Staff in order to better assess strength and weakness areas within a city and then feed this back to the HR andmanagement teams.

Urumqi, Xinjiang, China

Responsible for managing a team of 15+ members, from many different countries and cultural backgrounds. Assessing training needs of team through observations, walkthroughs and appraisals and then subsequently delivering both self-created and pre -made training to staff based off of perceived needs. Onboarding new staff and training them on their work responsibilities and expectations, and helping them become acclimatized to living in a new country. Staff scheduling, and planning for opening of new classes by carefully monitoring both staff utility and efficiency so that the business could continue to grow. Forecasting and recruiting teachers based off of teacher turnover and projected sales growth. Deal with conflict resolution, contractual issues, warnings (both verbal and written) and dismissal of staff.

Urumqi, Xinjiang, China

Responsible for assisting higher management in many different areas, including training new staff members as well as delivering high quality classes and delivering Demo classes to be viewed by potential new customers.

Urumqi, Xinjiang, China

Responsible for teaching students between 3 and 18 years old to a high standard, completing lesson plans, and administrative and parental communication tasks

Bachelor Of Arts (Ba), Mass Communication/Media Studies, 2:1

Activities and Societies: Member of PASS, an initiative given to exceptional students in their 3rd and 4th year to teach a weekly class.

High School Diploma