Claudia Hernández Email and Phone Number

Logo & corporate design, brand image, web & social media contents, illustrations, visual merchandising and advertising material (catalogs-labels-cards-posters-flyers-postcards-stickers & bags). Interior design (furniture- wallpaper & product displays). https://mailcalah.wixsite.com/mysite/designSocial Media management & content developer (video & photo animation).Natural Light Photography (Gastronomy / Architecture / Landscape / Travel).https://mailcalah.wixsite.com/mysite/ad-media

Manage the customer experience of clients segmented into Care accounts. Onboarding new customers onto the Care platform while proactively monitoring end-to-end clients shipment process, responding to customer claims & enquiries on shipment status and efficiently notify them of relevant deviations from the transport plan; including potential effective solutions or alternatives. Consistently deliver a differentiated and superior experience, establishing a commercial alliance with Sales, intermal & external stakeholders, building strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.Actively seek out and act on continuous improvement opportunities in relation to customers and stakeholders.E-Commerce Focal, responsible for content creation: manuals, presentations & workshops to facilitate website user`s management (West Coast South America).NPS Focal Chile, follow up satisfaction surveys to detect niches of improvement to develop continuous improvement actions to increase the experience level within the brand.Sealand University 2021- 2022

Conducted a Business Analysis to identify, The Cliff Beach Club, needs and determined solutions to the business problems (organisational changes, staff development, internal communications, process of improvement, reservation system, customer experience & policy development).Advertising & Social Media Management. Created & produced photographs, adverts, corporate design, videos & events (The Cliff Bakery Launch / BCFL - Beach Club Fridays Live -)https://mailcalah.wixsite.com/mysite/ad-media

Operational leader of the VIP Lounge for LATAM Airlines, responsible for a team of 40 people. Providedpremium service to high value customers, guaranteeing them a premium stay and experience; through the efficient management of our customer service, on a fluid and effective manner, ensuring prompt and timely responses were being provided. Answered inquiries in person and via e-mails in Spanish & English. I was responsible for the management of both the lounge and the kitchen staff, including dealing with suppliers.

VIP Passengers Hostess and One World Frequent Flyers Members Assistant at LATAM Lounges at SCL Airport. Maintained a productive relationship with all guests and enhanced clients experience. Assisted VIP & High profile flyers with their special needs and requests (reservations, itinerary changes, check in, documentation and connections). Managed Airport logistics, contingencies and boarding announcements.

Head of sales and management department. Responsible for the store inventory, clothing and footwear display. Dealt with fashion producers and creative directors; coordinated fashion shows and events related to the brand. Staff trainer in sales and customer service.

In charge of ensuring safety & comfort of all passengers travelling on the flight. I was expected to take charge in emergency situations. Trained in security & air safety, first aid and service delivery. Experienced in dealing effectively and professionally with challenging situations which often presented in highly stressful or pressurized environments. Dealt with guests and colleagues from diverse countries & cultures. Travelled to different destinations around the world (Europe, Middle East, Gulf Countries, Africa, Asia, Australia & New Zealand).

Creation and establishment of SINOLO, an independent brand of clothing and accessories.https://mailcalah.wixsite.com/mysite/fashionMy role included:• Elaborate concepts to develop collections, design and sketch them; choose the colour pallet, research fabrics and new materials; design the stamps, embroidery patterns and industrial laundry process.• Create the brand image, communication, art direction (designing and producing: photos, illustrations, adverts, catalogues, cards, postcards, bags, labels and web contents) and editorial management. • Organize the production line (cut and assembly). Direct the workshop & develop a strict quality control.• Manage the local and international brand commercialization, market research and participate in fashion shows.• Maintain a professional relationship with clients, suppliers and employees.

https://mailcalah.wixsite.com/mysite/photo-1Directed a photography course and B&W Lab at Xilogos, Cultural Center in Emporio, Santorini.Self-study in documentary photography in Santorini and other Greek islands.Travelled in the Middle East (Turkey, Syria, Israel, Egypt, Jordan) and Asia (China, Laos, Thailand, India, Nepal) to learn about different cultures and create a record using black & white and colour film.