Corey Herkender Email & Phone Number

Work Remotely For New York Based Credly.com

Planning & executing strategies to drive continued engagement of Credly customers.Implementing customer-facing product marketing strategies to drive use and adoption throughout client organizations.Monitoring customer engagement & collaborating internally and externally on programs.Responding to day-to-day support requests & managing account escalations as.

Remote

Working remotely full-time for San Francisco-based Threefoldsphotos, Inc.Provides excellent customer service, troubleshooting, leadership, and visioning skills that inspire and guide others.Responds to more complex inquiries and customer service issues, regarding the application of policies and procedures beyond established parameters.Maintains consistent.

Marin, CA

Remotely based contract employee tasked to build and manage all Customer Support tools and needs during company transition period.Sourced and implemented Customer Support Management tools.Designed, built and managed Support FAQs and other related support articles. Managed user transitions from Webshots.com to Smile, Inc. to finally Threefoldphoto, Inc..

Mountain View, CA

Identified and escalated legal and technical issues to appropriate team membersWorked with the FBI and Local Law Enforcement on investigations requiring chat logs and ISP information.Deepened the relationship with the Meebo community through ongoing user conversations.Implemented new support technologies that allowed Meebo to build a stronger feedback loop.

San Francisco Bay Area

-Provided direction and mentored Customer Service staff.-Triaged Customer Support requests: Priority, Print, Copyright, Lost password, Order Support, Catch--all, and General customer support emails.-Phone Support/Voicemail -Maintained support forums-Wrote new Quick Keys for customer service and kept company database up to date.-Created and updated.

Photo Approval (High risk & Guestbook)Password & Priority customer support emails, phone support, and flagged ordersTopic approval

Office AdministratorGeneral office administration including scheduling, answering phones, filing, faxing, copying, invoicing, distribution of mail, weekly bank deposits and initiate and maintain relationships with outside vendors.Customer service including sale of inventory, handling of all monies, cash, credit cards and checksCleaning and pricing of all.

Office Administrator and Payroll ClerkGeneral office management including; ordering of office and kitchen supplies, screening phone calls and routing appropriately, distribution of mail and initiate and maintain relationships with outside vendors.Coordinate and monitor third party payroll service; processed payroll semi-monthly.Managed move to new office.