Calandra Rowe Email & Phone Number

Ottawa, Ontario, Canada

Burlington, ON

• Intake and patient flow in the common waiting area ensuring cordial, polite, engaging interaction * Ensuring patient database, paper or electronic, is always current with respect to demographics and accounting
• Ensure phones are answered and messages are returned in a timely fashion
• Process and batch, point of sale payments (VISA, MC, debit, cash, cheque)
• Daily reconciliation of all payments to billing system (Clinicmaster & Quickbooks)
• Schedule and confirm all… Show more
• Schedule and confirm all client appointments

Managed the private home health care of clients/ patients and their families. Supervision of home care providers (Registered Practical Nurses, Personal Support Workers & caregivers). Responsible for development and maintenance of professional relationships with clients and interprofessional team, including documentation, critical thinking and scheduling..

• Pre-grad placement: Emergency Department January – April 2013
• Worked all shifts, prioritizing care in the following zones within this fast paced department: Red: Non-critical stable patients requiring diagnostic testing and medical intervention.Yellow: Stable patients requiring.
• Completed… Show more Pre-grad placement: Emergency Department January – April 2013
• Completed physical/mental assessments while obtaining histories from both clients and paramedics, determining differential diagnoses and developing care plans.
• Completed a variety of emergency nursing interventions including those physically demanding such as performing CPR for a patient with absent vital signs. Evaluated patient outcomes and modified care plans as needed.
• Catheterized a patient during a code blue, as part of the health care team in an effort to stabilize the patient.

• General Surgery, Urology and Gynecology
• Provided care to and advocated for surgical patients with a variety of acquired GI tract and thorax diseases and congenital anomalies from newborn to age 18.
• Focused on family centered care and therapeutic communication skills as well as acquiring pediatric assessment skills.

• Neurosurgery Unit
• Provided care and neurological and spinal cord assessments for clients with a variety of surgeries, involving malignant and non-malignant tumors and other diseases of the brain and spinal cord.
• Administered medications in timely manner and recorded accurate information into the Sunrise Clinical computerized documentation system. Strong interpersonal skills assisted in client communication and relations.

• Forensic Mental Health Unit
• Offered therapeutic communication and counseling to clients while providing psychological support in a safe environment.
• Participated in health promotion through health teaching and encouragement of self-care.

• Orthopedics, cardiac surgery & neuro-trauma
• Cared for patients with amputations, knee/hip replacement and cardiac by-pass surgery with co-morbidities such as diabetes.
• Collaborated with PT, OT, pharmacist and physician in delivery of care.
• Assistance with mobility and transfers; administration of a variety of medications; simple and complex dressing changes.

• Obstetrics Unit
• Provided high quality nursing care within the Labour and Delivery Unit. Observed caesarian sections and natural childbirths, providing supervised support as required.
• Assessed mothers and infants in the Postpartum Unit. Assessed vitals, gave injections, and bathed, measured, and weighed infants, completing all charting.
• Provided teaching regarding feeding and bathing of infant and car-seat safety while practicing family centered care.

• Elementary school
• Worked with a JK/SK school teacher assisting in teaching and learning of various health practices such as hand washing.
• Designed a teaching tool and presented it to the students as an interactive learning session regarding basic human anatomy. The teacher is still using the teaching tool to this day.

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell… Show more Determines requirements by working with customers.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.