Calandra Rowe Email & Phone Number

Ottawa, Ontario, Canada

Burlington, On

• Intake and patient flow in the common waiting area ensuring cordial, polite, engaging interaction * Ensuring patient database, paper or electronic, is always current with respect to demographics and accounting • Ensure phones are answered and messages are returned in a timely fashion • Process and batch, point of sale payments (VISA, MC, debit, cash, cheque) • Daily reconciliation of all payments to billing system (Clinicmaster & Quickbooks) • Schedule and confirm all… Show more • Intake and patient flow in the common waiting area ensuring cordial, polite, engaging interaction * Ensuring patient database, paper or electronic, is always current with respect to demographics and accounting • Ensure phones are answered and messages are returned in a timely fashion • Process and batch, point of sale payments (VISA, MC, debit, cash, cheque) • Daily reconciliation of all payments to billing system (Clinicmaster & Quickbooks) • Schedule and confirm all client appointments • Billing to WSIB and HCAI • Direct billing to Extended Health Benefit plans • Receive, date stamp, separate and distribute incoming mail• Work with physiotherapists on written correspondence (medical reports to MDs, MVA and WSIB reports, thank you cards to referrers) • Order supplies as needed for clinic operation Show less

Managed the private home health care of clients/ patients and their families. Supervision of home care providers (Registered Practical Nurses, Personal Support Workers & caregivers). Responsible for development and maintenance of professional relationships with clients and interprofessional team, including documentation, critical thinking and scheduling. Selection of appropriately matched care providers for clients. Skilled assessment and creation/ continual modification of care… Show more Managed the private home health care of clients/ patients and their families. Supervision of home care providers (Registered Practical Nurses, Personal Support Workers & caregivers). Responsible for development and maintenance of professional relationships with clients and interprofessional team, including documentation, critical thinking and scheduling. Selection of appropriately matched care providers for clients. Skilled assessment and creation/ continual modification of care plan for each patient; medication profiling; care provider training, coaching and performance reviews as needed. Personal case management including home visits, appointment accompaniment and advocacy for clients/ patients; referral of 3rd party services (PT, OT, RT, Physician, Chiropodist, Pharmacist, Equipment specialist, Driver). Organization & budgeting of insurance settlements for home care assistance with case managers/ lawyers and collaboration with the inter-professional team.Evaluated results of benchmarking surveys to ensure quality service delivery.Trained & certified Manager chair of company Joint Health & Safety Committee.Creative development & testing of client experience enhancement projects. Show less

Pre-grad placement: Emergency Department January – April 2013• Worked all shifts, prioritizing care in the following zones within this fast paced department: Red: Non-critical stable patients requiring diagnostic testing and medical intervention.Yellow: Stable patients requiring diagnostic testing and referral or admission and semi-prompt medical intervention.Blue: Acutely unstable patients requiring immediate diagnostic testing and medical intervention. • Completed… Show more Pre-grad placement: Emergency Department January – April 2013• Worked all shifts, prioritizing care in the following zones within this fast paced department: Red: Non-critical stable patients requiring diagnostic testing and medical intervention.Yellow: Stable patients requiring diagnostic testing and referral or admission and semi-prompt medical intervention.Blue: Acutely unstable patients requiring immediate diagnostic testing and medical intervention. • Completed physical/mental assessments while obtaining histories from both clients and paramedics, determining differential diagnoses and developing care plans. • Completed a variety of emergency nursing interventions including those physically demanding such as performing CPR for a patient with absent vital signs. Evaluated patient outcomes and modified care plans as needed.• Catheterized a patient during a code blue, as part of the health care team in an effort to stabilize the patient.•Provided front line care to clients with burns, spinal cord injury, trauma, myocardial infarction, COPD, renal calyces, appendicitis, sepsis, GI bleeds, stroke, anaphylactic reaction, hip/pelvic, and other fractures.•Developed strong critical thinking skills and complex client care decision making abilities during rotations.• Administered emergency and routine medications following the rights of safety, via injection, nebulizer or intravenous infusion therapy with and without an infusion pump.•Performed numerous ECG’s and reviewed results with physicians filing results and taking actions as ordered.•Completed accurate and descriptive written documentation and carried out physicians orders, clarifying when necessary. •Read radiologist reports and lab values to determine readiness and urgency of client reassessment by physician.•Assisted with two enucleation surgeries for transport and use in research as well as donor recipients. Show less

General Surgery, Urology and Gynecology•Provided care to and advocated for surgical patients with a variety of acquired GI tract and thorax diseases and congenital anomalies from newborn to age 18. •Focused on family centered care and therapeutic communication skills as well as acquiring pediatric assessment skills.

Neurosurgery Unit• Provided care and neurological and spinal cord assessments for clients with a variety of surgeries, involving malignant and non-malignant tumors and other diseases of the brain and spinal cord.• Administered medications in timely manner and recorded accurate information into the Sunrise Clinical computerized documentation system. Strong interpersonal skills assisted in client communication and relations.

Forensic Mental Health Unit• Offered therapeutic communication and counseling to clients while providing psychological support in a safe environment. • Participated in health promotion through health teaching and encouragement of self-care.

Orthopedics, cardiac surgery & neuro-trauma• Cared for patients with amputations, knee/hip replacement and cardiac by-pass surgery with co-morbidities such as diabetes. • Collaborated with PT, OT, pharmacist and physician in delivery of care. • Assistance with mobility and transfers; administration of a variety of medications; simple and complex dressing changes.

Obstetrics Unit• Provided high quality nursing care within the Labour and Delivery Unit. Observed caesarian sections and natural childbirths, providing supervised support as required. • Assessed mothers and infants in the Postpartum Unit. Assessed vitals, gave injections, and bathed, measured, and weighed infants, completing all charting.• Provided teaching regarding feeding and bathing of infant and car-seat safety while practicing family centered care.

Elementary school• Worked with a JK/SK school teacher assisting in teaching and learning of various health practices such as hand washing. • Designed a teaching tool and presented it to the students as an interactive learning session regarding basic human anatomy. The teacher is still using the teaching tool to this day.

Determines requirements by working with customers.•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.•Sells additional services by recognizing opportunities to up-sell… Show more Determines requirements by working with customers.•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.•Maintains call center database by entering information.•Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities.•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less