Cesar A. Email & Phone Number

Huntsville, Alabama, United States

▪ Reported and audited financial data in collaboration with various other corporate teams and departments to best address residential & business customer concerns:o Negotiated fees and credential limits, exploring avenues of financial assistance, budgeting, and offering technological solutions to support customer account retention and service quality.▪ Analyzed account details, activity, and documented history of service changes to maintain & uphold customer account… Show more ▪ Reported and audited financial data in collaboration with various other corporate teams and departments to best address residential & business customer concerns:o Negotiated fees and credential limits, exploring avenues of financial assistance, budgeting, and offering technological solutions to support customer account retention and service quality.▪ Analyzed account details, activity, and documented history of service changes to maintain & uphold customer account security.▪ Addressed technical concerns; utilizing information systems, ticketing, and escalating any issues related to network devices, device operation, apps, repairs, and services.▪ Processed service order changes as needed while meeting or exceeding expectative operational objectives and goal. Show less

Decatur, Alabama, United States

▪ Established rapport to pinpoint customer preferences and adapted sales strategies accordingly.▪ Provided technical support, end-user support, service improvement, & comprehensive solutions that solidify & implement the interest of customers.▪ Processed servicing & purchasing orders as needed while utilizing information systems, & Customer Relationship Management (CRM) tools for service planning.▪ Troubleshoot and assisting customers with activation & optimization of wireless… Show more ▪ Established rapport to pinpoint customer preferences and adapted sales strategies accordingly.▪ Provided technical support, end-user support, service improvement, & comprehensive solutions that solidify & implement the interest of customers.▪ Processed servicing & purchasing orders as needed while utilizing information systems, & Customer Relationship Management (CRM) tools for service planning.▪ Troubleshoot and assisting customers with activation & optimization of wireless, Android, & IOS devices. Show less

El Paso, Texas, United States

▪ Provisioned/modified user accounts and reset credentials as needed in a help desk environment.▪ Installed, configured, cleaned, and updated computer hardware, software, peripherals, and applications.▪ Diagnosed, logged, and triaged computer desktop/server network incidents; escalating to higher level of support when necessary.▪ Trained staff on preventive maintenance and provided end-user support to resolve application & hardware problems▪ Researched products/equipment related… Show more ▪ Provisioned/modified user accounts and reset credentials as needed in a help desk environment.▪ Installed, configured, cleaned, and updated computer hardware, software, peripherals, and applications.▪ Diagnosed, logged, and triaged computer desktop/server network incidents; escalating to higher level of support when necessary.▪ Trained staff on preventive maintenance and provided end-user support to resolve application & hardware problems▪ Researched products/equipment related to service desk inventory to best fit business needs and operations. Show less