Worked to bring MFT hospitals and clinics from legacy systems onto Epic. Built Cardiac Device and NICOR Registry workflows to ensure patient centric cardiovascular care. Worked with physicians, clinicians and administrative staff to design and implement fit for purpose technology.

Provide Epic Cupid Cardiology Consultant services to the Cleveland Clinic to restructure and optimize cardiac electrophysiology and catheterization service lines.

Business Intelligence LeadStarted BI department - responsible for full analytics stack, providing analysis and presentation materials for executive and sales teams.Led consultant project to overhaul full stack analytics solution to get data from internal and external sources into Redshift data warehouse and visualized in Looker BI. Project cut dashboard run times from 15 minutes to under 10 seconds and increased data visualization utilization by 10 fold.Focused KPIs on lagging and leading indicators to provide clear pictures of current business and opportunities for future business. This shift contributed to150% increase in ecommerce sales by identifying winning marketing campaigns, customer funnel improvements, and new customer opportunities. Annual sales grew from less than $5M to more than $10M.Technical Success Engineer Implemented 14 energy efficiency programs from contract to on-time launch for utilities covering more than 50 million homes. Rebuilt the implementation process to deliver highly customized enterprise software solutions and reduce implementation timelines from 16 to 6 weeks.Maintained SaaS platform for 27 large utility partners, executing rapid and coordinated platform configuration updates, web hosting, insight rich analytics, and enterprise platform upgrades. Coordinated customer relations to achieve success. Listened to partner stakeholder to understand their key priorities, set expectations on our solution’s benefits and limitations to ultimately deliver tailored solutions that exceeded expectations.

 Lead 25-person technical support team for a $6.4B hospital, providing support for 6,000 end users of Epic’s enterprise software solution. Partner with executives, IT leaders and clinicians to execute strategy with tailored software solutions.  Coordinate 25+ person cross-functional supporting team that spans Financial, Clinical and Technical divisions. Manage customer happiness escalations and grow strong relationships. Connect customer contacts to experts to provide knowledgeable dedicated support.  Execute enterprise-wide system maintenance, including implementing large scale software updates, informing hardware purchases, and ensuring data security. Secured additional $500,000 in ‘land-and-expand’ implementation sales.

Provide technical support for an integrated Electronic Health System where I specialized in high quality personalized support for hospitals using the Cupid cardiology module. Technical Coordinator for Florida hospital coordinating 20+ person Epic support team across IT and health service lines. Directly managed three Cupid technical support team members.

Investigate photo-electrochemical reactions to develop novel testing methods and technologies to advance solar research.

Analyzed opportunities to reduce waste during the production of Frito-Lay's extruded products. Created new strategies to shutdown equipment and improve packaging machine efficiency resulting in annual savings over $50,000.Worked in a team oriented management role at a 24/7 factory with over 1,000 employees.

Work on a Federal Education Research Grant as the database manager. Create and maintain test score databases to provide insightful data to the Primary Investigators.

Worked as part of a Coaching staff to train and motivate a team of over 200 swimmers from age five to eighteen. Helped plan and implement long-term coaching strategies to develop skills and team enthusiasm.