Calder Dougherty Email & Phone Number

Ocala, Fl, Us

Administrator for the world's first fully online fine art school, managing an active international community of adult learners from all walks of life. - Responsible for building, managing, and nurturing the NMA community, boosting brand trust and authenticity, creating and facilitating engaging and meaningful interactions, fostering customer loyalty, and instilling a sense of belonging amongst students and prospective customers.- Providing white-glove customer support and technical troubleshooting via Discord, live chat, email, Zendesk, and video call. - Planning and managing community hubs and events, including moderation for a Discord server with over 20,000 members and developing community engagement initiatives.- Managing organization's Shopify storefront, including order fulfillment and customer service.- Managing the academy's coaching program as the scheduling and support liaison between students and educators. - Supporting cross-team collaboration for the COO, CTO, and Education Director via data management and completion of special projects, content ideation, and copywriting for digital marketing initiatives.

Creating popular TikTok content in niche markets; designing and selling branded merchandise; scouting, promoting, designing, and producing small run boutique cassettes for bands and podcasts.

Remote

Editor and staff writer for HeavyBlogIsHeavy.com covering underground music globally. Managing editor for two recurring columns and contributing content writer for various other features. Facilitated day-to-day business such as communication with PR and labels for premieres and reviews, featured content, social media, community engagement, and UX feedback.

Remote

Edited, revised, and optimized branded SEO blogs. Wrote copy for blogs, socials, and video scripts. Updated and maintained GBPs for hundreds of brick-and-mortar locations. Optimized and migrated archived blogs into a new CMS to reflect current best practice standards.

Wrote SEO content and site copy, researched and implemented weekly custom promotional product sales, crafted email and social media marketing campaigns, responded to customer service reviews, wrote scripts and provided voiceover for video content, and acted as the voice of the brand for multiple e-commerce sites.

Voiced the roles of Stanton the hotelier and Detective Daggler in Season 1 of The Silt Verses, an original fantasy-horror podcast.

Remote

Handled sensitive calls, emails, and chats preventing and investigating Amazon gift card fraud.

Handled hundreds of calls a day for various publications such as Time, Sports Illustrated, National Geographic, Essence, and more.