- Plan transport logistics for dogs to travel from their current owners to their future owners- Train new transport coordinators on planning rescue transports

Temp at The Boon Group

Responsible for supporting Xplore Field Sales Representatives, while addressing supply needs for Channel Partners and customers. Ensured customer satisfaction and on-time delivery by managing the Order Management process from the beginning to end. On-site administrator for the company’s SalesForce.com.- Assisted Sales Team with customer quotes, inventory availability and demo requests. - Created and supported customer Repair Merchandise Authorization’s (RMAs) for major clients.Utilized SalesForce.com to monitor customer repair status, create level 1 type RMA’s as necessary, process customer orders and invoice for repairs and update customers on repair status.- Served as Customer Service Representative to clients for all questions and/or concerns related to Xplore Technologies products and services.

Provided technical support to approximately 250 firms, which included but not limited to website access, email encryption, SmartOffice support.● Managed client accounts utilizing CRM data feeds. Implemented an on-boarding process for provider data feeds into CRM database for clients. Facilitated the deployment, training and ongoing support for the new tool. Improved client ease of doing business as now all provider information was in one site versus having to log into multiple vendor websites.● Developed Access Database to assist tracking of member firms information. Database was used to track the firms, what divisions they were affiliated with, what requirements were for each affiliation and the completion level of the on-boarding process for the various applications. Information was now available to the entire team at the click of a button and questions could be answered easily when a firm called in to the support desk.● Collaborated with the Technology Quality Assurance Team with testing a new secure website login process. Created step-by-step instructions to be distributed to firms during the time rollout to the new website log in for insurance firm. Rollout was completed successfully and users were able to walk through the log in process with the aid of the document and the calls to the support desk were reduced.

-Responsible for final customer sales, including up sale of warranties and product replacement plans.-Manage Customer Service desk, answering multiple incoming phone lines and directing calls to various departments.-Coordinate the processing of incoming Internet and Special Orders.-Process Lowe's credit card applications and payments.-Assist with customer merchandise returns and exchanges.-Facilitate the Build and Grow Clinic on a bi-monthly basis.

Facilitated overall program development, hiring of coaches, media relations and development of players. Planned line ups, game strategies and practice sessions. Managed, planned and purchased equipment and team uniforms within a preset budget.

Provided technical support for Dental Field Sales Offices from laptops, printers, phones, email, etc. Served as a Quality Assurance Analyst for the field dental rating system and provided ongoing support for quarterly updates.● Developed Salesforce application for a division; evaluating needs; planning and designing the layout; overseeing the testing and training. New application resulted in access to provider information in real time, manager visibility to customer relations manager schedule and valuable reporting tools.● Implemented a new phone and internet provider service in a satellite group office. Evaluated office needs, identifying and recommending provider based upon needs and budget resources; and provided onsite support during the crossover of services. Project was completed on time and on-budget with an improvement of prior services and a reduction of overall cost.

Assisted with the completion of internal audit engagements. Performed and controlled the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. Prepared and presented reports that reflect audit’s results and document process.

Participated in conducting audits, or assisted with larger more complex financial, operational and procedural audits of Corporate Operations.