Stephen Caldwell Email & Phone Number

Global

Created and execute a Marketing and Development Plan that will increase social awareness by 50% and increase donations to $2M. Design and launch new fundraising events and access to new funding streams for kids who need it most.

Greater Atlanta Area

With a team of 120 IT professionals, managed company-wide IT Outsourcing and Application Management for a Global Grocery Retailer. Managing and growing a P&L of +$100M in the US and Europe, by modernizing, moving from the in-house Data Center to the Azure Cloud and introducing Agility and other process innovations. Achieved and maintained the highest Customer Satisfaction rating in the entire company.

Greater Atlanta Area

Managed and motivated 18 Global Account Managers and their account teams at 28 major Consumer Product and Retail clients (e.g. Coke, Pepsi, Dr. Pepper, Unilever, Cargill, Nestle, Heineken, Miller, Molson Coors, Anheuser Bush, RJR, Nike etc.). I was accountable for Sales management, Client relationship building, service delivery and P&L improvement, including major application developments. Average annual order income was $350M and $100M in new sales. Led and nurtured an extended professional staff (delivery, sales and operations) of over 1,000, on shore and off shore, at customer sites and remotely.Here are some of my accomplishments:- Improved productivity and profitability by 20% over three years, by employing zero base budgeting for each Services agreement and adding value added business to clients, with higher margins.- Increased customer satisfaction scores by 10% points, above company-wide peer group, by aligning senior executives of HP with top leaders of the customers and installing more resources in the area of innovation.

Greater Atlanta Area

Grew revenue and improved customer satisfaction. At Honeywell, l introduced and delivered an Internet of Things strategy for a new business unit, to build a rapidly growing network of connected objects that can collect, and exchange data using embedded sensors and connect with backend systems.

Greater Atlanta Area/ Global

Built pipeline of +20 sales pursuits ($600M TCV) in Network Transformation and IT cost reduction propositions (e.g. Kraft, Coca Cola, Heinz, Pepsi, Kimberly Clark, Nike Retail and Mars). Solutions demonstrated a savings of +$140M while improving IT and Business performance.

Global

Built business and managed $100M+ annual revenues with major application development, deployment, rationalization and management, BPO and IT outsourcing clients globally. Led and managed 150+ professionals; direct and indirect, on-site and remotely. Managed operations in 22 Client Data Centers and 3 call centers.• Improved profit margin by 15 points over 3 years by renegotiating better terms and deliverables for both the company and the client at a time of renewal.• Increased client satisfaction to Top Box (excellent) status by instituting senior-level governance programs and building trust at all levels of customer’s organization, including the CXO level (referenceable).

Pan Europe, Based In Munich

I brought my family to Europe to lead and manage 150 professionals in the area of Recycling, Refurbishment and Reselling which included; supervision of two Technical Operations Centers in Germany and the Netherlands and a Finance team in Ireland.We recycled and re marketed over $100M IT assets per year. We grew revenues 20% over a two years period and met or exceeded profit targets by adhering to tight financial P&L discipline. I successfully reorganized and retooled management structure. Implemented aggressive strategic plan for business turnaround,which included the creation of direct sales force (of 30) and opening of new global market channels in the Middle East.

New York And Atlanta

Graduate Courses, Industrial And Product Design

Bachelor Of Arts (B.A.), Advertising

Activities and Societies: • Strategic Planning & Execution Certification: Philip Morris /Miller Brewing _Kraft General Foods, Hong Kong •.