Cale Crass Email & Phone Number

Fort Worth, Texas

• Mentor and manage a team of 15 project trainers and consultants to achieve both client and employee satisfaction.• Create documents and practices for different roles and responsibilities, focusing mainly on training, knowledge, and certifications.• Develop and maintain executive relationships with clients to ensure overall project success while serving as a point of escalation.• Manage project billing and department revenue procedures to ensure transparency and drive accountability.• Lead internal department initiatives related to documentation and process revisions due to new software functionality.

Dallas, Texas

• Led multiple agencies of different size and scope through successful implementations, all while utilizing and adhering to best practices.• Revitalized testing methods to include detailed note-taking, real-time completion tracking, and uniform instructions on workflow & end-user documentation.• Revised Implementation Design documents in use by the SIC team.

Dallas, Tx

• Developed training schedules to maximize resources and learning opportunities for clinical and clerical staff.• Partnered with Senior Consultants on process development for large size clients.• Supported and supervised large teams to successfully implement projects.

Dallas, Tx

• Trained and supported agencies adopting the software and mentored newer hires.• Served as subject-matter expert for a team of consultants during on-site training and support.• Certified newer trainers progressing through their roadmap.

Fort Worth, Tx

• Gained cross-functional experience by providing support in projects and daily operations across multiple departments, such as Human Resources, Finance & Accounting, and Purchasing. • Managed a variety of administrative tasks, such as surveys of other districts, reworking and updating employee manuals, reconfiguration and redeployment of printer fleet, and purchasing new equipment.

Hurst, Tx

• Represented the firm through client-facing activities by responding to sales calls and following up with past customers to ensure satisfaction. • Initiated sales to current customers in providing additional services.

North Richland Hills, Tx

• Performed routine food service tasks under general supervision and operated point-of-sale cash register. • Achieved excellent customer satisfaction through speedy service and high quality food preparation.