Cale Mccormick Email & Phone Number

Kitchener, ON, CA

OO

OO

OO

• Responsibilities
• Develop, manage, and leverage relationships with internal partners while making complex decisions and tackling projects that deliver great success.
• Lead and contribute to Sun Life’s holistic improvement of the member experience through digital innovation solutions.
• Design marketing campaigns and tactics that complement the best of digital, print, and events into a single experience/journey.
• Lead digital development projects in partnership with Operations and Enterprise Services (IT) within web, mobile, email, and statement channels.
• Deploy new services, measure success against business objectives, and identify continuous improvements.

OO

• Project lead for the implementation of digital enrolment services for new and existing clients; includes creating project plans, managing deliverables, and ensuring accurate set up
• Successfully analyzed opportunities to promote retirement products to help optimize the group plan, while ensuring a positive client experience
• Prepare and present recommended solutions to key stakeholders
• Act as key contact for client specific project needs; internal and external
• Contribute to analysis for capability and business improvement projects
• Identify opportunities and recommendations for improvement in business processes

OO

• Defined quality business solutions using standard offerings and service capabilities
• Managed all phases of assigned projects applying Project Management best practices
• Defined plan structures and mapped all client requirements
• Created and maintained project plans and timelines that clearly outline task assignments/ownership, deliverables, and targets, allowing for coordinated execution and control
• Proactively managed project changes, risks, issues, and actions
• Managed client, advisor, and consultant relationships to ensure project delivery expectations were specified and met

OO

• Fulfilled business analyst role on projects supporting the Business Consultant and Project Manager to identify and assess business impacts and risks, solve complex issues, provide recommendations on options, and help.
• Engage business partners and Subject Matter Experts to identify and document business needs
• Work with business partners to ensure that IT development and implementations are meeting business strategies
• Execute business acceptance testing including preparation of test plans, execution of test cases, documentation of results and filing of defects
• Create and/or provides input into internal and external communications and user documentation
• Technical knowledge expertise during info delivery session(s) to end users

Toronto, Ontario, CA

• Researched and resolved high volumes of inbound telephone and internet inquiries to effectively meet the diverse needs of customers, within established productivity goals and specified turn around times
• Troubleshot and resolved technical issues and provide guidance to users of the internet site
• Demonstrated sensitivity, compassion, responsiveness, and creativity to ensure customer satisfaction
• Raised issues to Management to ensure customer expectations are met when standard procedures were inadequate in meeting specific needs

• Grade three teacher covering English, math, science, and social studies.
• Implement various behavior and classroom management programs to create an inclusive learning environment.
• Adapt curriculum to meet the needs of each students' learning style and knowledge level.

OO

Kitchener, Ontario, CA

Waterloo, On, CA

Waterloo, On, CA