It Support Technician
CurrentProvide both physical and remote technical support to end users. Troubleshoot and remedy issues related to IT equipment throughout the company, such as desktops, laptops, printers, network equipment, point of sale devices, and peripherals related to these devices. Repair, replace, and order necessary computer hardware and components. Maintain Data Centers and Network closets through Preventative Maintenance in compliance with company standards.-SCCM software deployments-Bomgar or BeyondTrust Remote Support-ServiceNow ticket management-Windows OS support.-Cisco VPN-MobileIron MFA-Active Directory for resource management