Cale Watson Email & Phone Number

Acton, Ca, Us

Malibu

ADMINISTRATION-Provides timely and complete project status reports to supervisor on a regular basis.-Documents problem status and resolution in tracking log.-Meet regularly and proactively with faculty and staff to determine whatapplications/software/hardware that the division needs support and partnershipwith.COMMUNICATION & RELATIONSHIPS-Builds relationships with individual clients, including faculty, staff, students and VIPs.-Identifies client service improvements and shares success stories with clients and team members.-Explains service procedures to clients-Analyze and develop user documentation and training materials TRAINING & SUPPORT-Support technology in all classrooms.-Collaborate with users and the managers of the Information Technology department and with Pepperdine other technology support personnel on developing targeted training programs; communicate training availability to university and training efficacy to IT management.-Responsible for providing support on A/V equipment, including projectors, desktops computers, sound systems, PA systems, conferencing systems and computers.-Configures, operates and maintains AV Equipment in the check-out office and installed in locations across the University.-Provide training to clients.-Supports University functions, including governing board meetings, convocation programs, events, and orientations.-Responsible for providing support on standard client hardware, software products and audio-visual equipment; configures, operates audio visual equipment; troubleshoots problems using scripts and checklists as guides: works with basic infrastructure products; researches technical issues; documents problem status and resolution tracking log; participates in integration testing; documents solutions to common problems; builds relationships with individual clients; identifies client service improvements; aware of service level agreement targets; takes steps to meet or exceed requirements.

Burbank, California

•Migrate content from a SharePoint content management system to WordPress for the launch of the new DATG employee intranet. This includes assessing whether that content needs to be adjusted to the constraints of the new content management system and implementing changes.•Evaluate content and tag with relevant keywords and phrases to facilitate accurate search results. •Use WordPress to edit and rebuild existing content such as articles, images, URLs pages, and converting videos for optimum display.•Work with partners to evaluate tagging and nomenclature to ensure accurate and useful search results. Identify improved workflow processes, where appropriate, to keep migration of content on track and within the predetermined timeline.

Burbank, California

•Triaged basic desktop problems, updated large databases, constantly ensured that physical desktop connections were in working order, and implemented PC’s performance upgrades. •Maintained computer equipment and accurately documented desktop, repair, installation, and removal procedures.•Built strong relationships with customers, business warehouse management and engineers. Created quotes, determined information accuracy, retrieved data, participated in organizational meetings, responded to customer demands, identified and closed business opportunities.

United States

•Collaborated with colleagues to develop web crawling algorithms to identify copyright infringement.•Used MySQL and PHP to dynamically catalog and document hosts suspected of content violation. •Successfully identified, captured, and removed hundreds of hours of pirated content during the Sochi Winter Olympics. •Worked in accordance with the Legal Department and conformity documentation to ensure strict compliance with all standards.

United States

Managed student registration, membership finances, recruitment, and organizational meetings.

Los Angeles

•Performed background research, editing, customer support, and proof reading functions for multiple in-development projects.•Carried out regular upkeep of content databases including updating tables, developing queries, collaborating with other studios, and generating reports.•Took part in operational tasks including: proof-reading scripts, faxing, ordering supplies, making phone calls, image acquisition, video editing, and combing through content for other projects. •Assisted production directors and producers by maintaining meetings, provide oversight to ensure projects were on schedule, and assist with interview filming.

Bachelors In Computer Information Technology And Electronic Media Managment, Computer Information Technology

Activities and Societies: MISA Director of MembershipGraduated with a Bachelors of Science in Computer Information Technology and Minored.

High School Diploma

Activities and Societies: Chorus, X-Country, Track and Field,