Experienced Customer Support Manager with a demonstrated history of working in the computer software industry. Skilled in training and development, soft skills, and leading small teams to exceed goals and KPI's. Strong information technology professional with a Bachelor’s Degree focused in Business/Marketing from Trinity International University.
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Customer Support SpecialistLollylawChicago, Il, Us -
Barista TrainerStarbucks Jul 2023 - PresentSeattle, Wa, Us -
Senior Manager, Customer SupportRevenuewell Jan 2023 - May 2023Chicago, Illinois, Us -
Manager, Customer SupportRevenuewell Aug 2021 - Jan 2023Chicago, Illinois, Us -
Team Lead, Customer SupportRevenuewell May 2020 - Aug 2021Chicago, Illinois, Us -
Customer Support SpecialistRevenuewell Oct 2018 - May 2020Chicago, Illinois, Us -
Sales DevelopmentRevenuewell Apr 2018 - Oct 2018Chicago, Illinois, Us -
Sales Development RepresentativeSpark Hire, Inc. Apr 2017 - Apr 2018Northbrook, Il, Us- Delivered an average of 40-50 qualified opportunities per month to Account Executive team, resulting in an average of 9 new deals each month.- Consistently exceeded cold calling objectives of 70+ calls per day.- Partnered with sales management to successfully train new sales employees.- Guided team on best practices for software such as Salesforce and Outreach.io on a daily basis. -
Brand Development ManagerNewport Coffeehouse Jun 2015 - Apr 2017- Worked directly with store owner to create and implement strategies to improve brand image and sales. - Spearheaded re-branding initiative, and recruited a team to execute re-branding.- Attended coffee trade shows, and engaged in competitions to build brand credibility.
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Assistant Product ManagerClearwater Distribution Advisors, Inc Aug 2014 - Apr 2017- Assisted vendors in the process of uploading products to E-Commerce distributors. - Advised distributors on optimizing product offerings.- Managed booths at trade shows for vendors. - Acted as a communication liaison between vendors and distributors. - Conducted market research for us in sales presentations.
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Shift SupervisorStarbucks Feb 2013 - Aug 2014Seattle, Wa, Us- Coached crew members on maintaining high standards of customer service and sales strategy.- Utilized Starbucks Inventory Management System to accurately track store inventory, as well as order necessary products. - Managed teams of 3-5 employees to execute daily operations tasks, as well as meet sales goals. -
BaristaStarbucks Oct 2011 - Feb 2013Seattle, Wa, Us- Certified barista trainer, responsible for successfully training new employees, and continuing training for existing employees.- Awarded “Partner of the Quarter” for exceeding sales goals higher than any employee in a district of 12 stores. - Completed Starbucks “Coffee Master” training due to excellent customer service and sales skills.
Caleb Kolb Education Details
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Trinity International UniversityBusiness/Marketing
Frequently Asked Questions about Caleb Kolb
What company does Caleb Kolb work for?
Caleb Kolb works for Lollylaw
What is Caleb Kolb's role at the current company?
Caleb Kolb's current role is Customer Support Specialist.
What schools did Caleb Kolb attend?
Caleb Kolb attended Trinity International University.
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