Caleb Abbott Email & Phone Number

- Resolved 30+ customer cases daily using Salesforce, providing efficient troubleshooting through email and chat.- Compiled detailed reports to facilitate seamless escalation to internal departments and management.- Guided and mentored new support agents, ensuring smooth onboarding and strong performance.- Gained in-depth expertise in LinkedIn Sales Navigator, enhancing member satisfaction and resolving issues effectively.- Part of a specialized escalations team, adept at… Show more - Resolved 30+ customer cases daily using Salesforce, providing efficient troubleshooting through email and chat.- Compiled detailed reports to facilitate seamless escalation to internal departments and management.- Guided and mentored new support agents, ensuring smooth onboarding and strong performance.- Gained in-depth expertise in LinkedIn Sales Navigator, enhancing member satisfaction and resolving issues effectively.- Part of a specialized escalations team, adept at managing and resolving urgent and escalated issues with efficiency and professionalism.- Skilled in addressing complex customer concerns, ensuring swift resolution, and maintaining high levels of customer satisfaction- Assisted members with setting up CRM integrations with SalesForce, Dynamics and HubSpot Show less

Omaha, Nebraska, United States

• Delivers over 200 packages and makes 180+ stops daily. • Ensures customers get packages by delivering to secure areas. • Expedites deliveries to make sure customers get packages in a timely manner; consistently finishing routes 2+ hrs early. • Outperformed peers in customer service earning Amazon Driver of the month.

Omaha, Nebraska, United States

● Took and solved over 100 inbound calls and emails weekly regarding customer issues, including troubleshooting and educating/training customers on Toast equipment and software. ● Executed troubleshooting, daily resulting in over 95% cases solved. ● Troubleshooting included: ○ Toast software bugs. ○ Customer ELO devices, Android devices, Epson printer issues, Meraki router network issues, NETGEAR and TP Link switch connection issues, and Ubiquiti AP connection issues… Show more ● Took and solved over 100 inbound calls and emails weekly regarding customer issues, including troubleshooting and educating/training customers on Toast equipment and software. ● Executed troubleshooting, daily resulting in over 95% cases solved. ● Troubleshooting included: ○ Toast software bugs. ○ Customer ELO devices, Android devices, Epson printer issues, Meraki router network issues, NETGEAR and TP Link switch connection issues, and Ubiquiti AP connection issues. ○ fixing or replacing damaged ethernet cable or bad cable runs.○ Configuring and updating printer static IP addresses. ● Determined whether or not to send out replacement devices to customers if devices were defective. ● Set up secure WiFi and LAN networks. ● Became well-versed on Toast’s software and over 20 Toast devices/tablets to better assist customers. ● Maximized customer service which resulted in 90% and above on customer satisfaction feedback monthly. ● Responsible for notating and escalating hardware, network and software issues that pose as unsolvable. Show less

Omaha, Nebraska, United States

● Monitored other tellers to ensure compliance with bank standards. ● Executed daily and monthly audits of teller cash drawers to verify drawers balance correctly. ● Assisted in training and developing new tellers. ● Processed customer transactions efficiently and accurately. ● Responsible for making sure personal cash drawer balances at the end of the day as well as other tellers cash drawers. ● Memorized over 50 customers' names and accelerated customer satisfaction. ●… Show more ● Monitored other tellers to ensure compliance with bank standards. ● Executed daily and monthly audits of teller cash drawers to verify drawers balance correctly. ● Assisted in training and developing new tellers. ● Processed customer transactions efficiently and accurately. ● Responsible for making sure personal cash drawer balances at the end of the day as well as other tellers cash drawers. ● Memorized over 50 customers' names and accelerated customer satisfaction. ● Listened to customer’s problems regarding their accounts and delivered solutions.● Educated customers on our online banking app which led to them being able to use it independently.● Maintained excellent customer service and earned multiple perfect shops. ● Learned and kept up with new banking products to better assist customers. ● Built and maintained strong interpersonal relationships with customers. ● Kept customer confidence and protected bank operations by keeping information confidential. Show less

Bellevue, Nebraska, United States

● Developed the Bellevue Master’s Commission website, allowing students to apply online, resulting in 25% more applications annually. https://www.bellevuemasters.com/● Created and implemented academic curriculums which empowered 20+ students to earn a bachelor’s degree in their desired field.● Counseled students in academic excellence as well as personal issues that the student is struggling with. ● Cultivated a weekly mentor group for college age men, and junior high through… Show more ● Developed the Bellevue Master’s Commission website, allowing students to apply online, resulting in 25% more applications annually. https://www.bellevuemasters.com/● Created and implemented academic curriculums which empowered 20+ students to earn a bachelor’s degree in their desired field.● Counseled students in academic excellence as well as personal issues that the student is struggling with. ● Cultivated a weekly mentor group for college age men, and junior high through highschool students, addressing life choices and struggles, spirituality, and emotional maturity.● Revamped a churches weekly youth group which increased attendance from 10 to 30+ youth within a month. Show less

Associate Of Science - As, Information Technology

High School Diploma