Caleb Adams Email & Phone Number

Douglasville, Ga, Us

● Manage and monitor Cisco Meraki and Fortinet FortiGate Next-Generation firewalls for 40000+ SMB and enterprise client locations in the food service, retail, hospitality, and healthcare industries in order to help maintain PCI compliance and network availability● Identify and resolve outages related to firewalls, modems, routers, switches, access points, and more - utilizing effective troubleshooting techniques, vendor intervention, and customer/technician guidance to deliver on SLAs● Maintain meticulous troubleshooting records, documenting each step, decision, and outcome, and implementing proactive measures for incident prevention.● Engage in effective communication and collaboration with key stakeholders, including high-profile individuals, vendors, and customers, to promptly address compliance, organizational policy, and regulatory concerns and inquiries.● Deliver outstanding customer service in a fast-paced multitasking service desk environment