Caleb Akers Email & Phone Number

Anderson, In, Us

Washington, Dc, Us

Manages all assigned servers and server resources, analyzing and defining requirements; analyzing workload; monitoring capacity and performance; diagnosing and resolving problems; and developing backup and recovery procedures.Resolves inquiries and problems concerning access, use, and availability of datacenter technologies.Maintains liaison with counterparts at other commands/installations for troubleshooting assistance and researching available products and state-of-the-art technologies and advancements.

Arlington, Virginia, Us

Served as Supervisor for IT Department where oversaw a team of IT Specialists. • Configured and modified server stacks and verified they were up to date and all software and hardware were operating as intended. • Planned and implemented training sessions to help the cohesion and operating abilities of the organization.

Arlington, Virginia, Us

• While serving as a new supervisor, I was asked to supervise the Helpdesk instead of a more senior Supervisor due to my competence. Oversaw a Helpdesk team, I helped resolve organizational conflicts and harbored a safe environment for the Subordinates I oversaw. • Managed multiple Windows servers that required Active Directory management. Built a plan of action for the entire theater to implement a newer model of cell phones so that the dissemination of information was more fluid and instantaneous.• Tier 2 administrator where I would use an admin token to fix issues my personnel could not further fix.• Oversaw 2 servers and troubleshot any issues with the systems on those servers.• I was the Primary Telephone Control Officer (TCO) I oversaw and tracked issues with Nokia phones and Government iPhones.

Irving, Texas, Us

• Troubleshot issues for 400+ users located on site where issues ranged from M365, modifying and repairing installation files, diagnosing printer errors, networking issues such as patch panel, fiber connections, 802.1X issues and other things. • Using an Administrator account to install updates, and software to fix issues that need higher privileges making sure policy updates are pushed to construction site of 400 people. • Programming and distributing radios using KVM as well as auditing/verifying the inventory system of said 300 radios. • Researched and communicated with vendors on acquiring new equipment as well as dates and times for installations for a multibillion construction project to better accommodate the network and users.

Knoxville, Tennessee, Us

• I was a Shift Manager where I oversaw making sure customers were taken care of, employees were doing their taskings, and jobs, and fixing any issues that may have occurred.• I worked with Microsoft office when I had to do the audit for our lottery machine where I inputted numbers that would go into an equation to give me the total loss or gain that we had.• Loss Prevention, I used tablets, and computers to see our inventory quantity so that I could order our truck for the week, where I had to scan barcodes that would then go into the inventory system.

Us

• Oversaw the health and welfare of criminal inmates.• Had to make on-the-spot decisions that required problem-solving and critical thinking.• Had to know the rules and SOPs of the jail as well as the paperwork procedure.

Arlington, Virginia, Us

• As a junior enlisted soldier Specialist, I was trusted to be the Supervisor of a team. • Worked with all manners of heavy equipment from Dump Trucks to Scrapers.• I oversaw the Radio and communications system: such as the OE254, radios, daggers, and the JCR systems.

• Learned about criminal law.• Learned how to fill out tickets, traffic laws, and traffic stops.• Learned how the court system works, and warrants work.• Learned the importance of helping the community.

Bentonville, Arkansas, Us

• Basic knowledge of computers, tablets, phones, and other electronics.• Know which accessories worked with what system or electronic device.• Ability to scan a product and know if it was available for sale via the inventory system.

Chicago, Illinois, Us

• Oversaw a shift which was 10-12 personnel.• Accountability of the money that was made during the shift from counting it to depositing it at the bank.• Able to Problem solve when a customer had a complaint or equipment was not working.• Had to makeshift schedules and be able to put people in positions that best suited their abilities.

Bachelor'S In Cybersecurity, Cybersecurity Critical Infrastructure

Core 40, History