 As IT Business Analyst, I oversee all our non-gaming technologies, documentation, and system upgrades.o This includes our Hotel, F&B, Retail, and BOH systems.o Multiple high priority projects are concurrently worked on, while maintaining a high level of quality. I proactively communicate and collaborate with our third-party vendors and internal departments to analyze technical needs and functional requirements to deliver an effective solution.  I develop documentation for users to install, operate, and support our many systems and services. Competent in AS400, LMS, Stratton Warren, InfoGenesis, and employee onboarding/offboarding.

 Prior to my promotion to IT Business Analyst, I categorized and escalated tickets in a timely manner for quick resolution, often times enhancing my technical skills through formal and on-the-job training.

 Analyzed hardware, software, and computer system specifications to determine property and business needs. Demonstrated creativity in analyzing issues, determining application testing, and in recommending solutions to complex IT scenarios.  Responsible for ensuring the compliance with all regulatory compliance within the area of responsibility and reporting potential issues to management.

 LAMP full stack development, maintaining multiple company’s intranet and website pages, and solving issues with various bugs and API issues. Provided in person and over the phone tech support to over 70 locations, created and maintained technical documentation for future and current employees, and fully configured stores for business.

 Sold and maintained personal computers, provided excellent customer service, stocked and cleaned the store