Caleb Benton Email & Phone Number

United States

 As IT Business Analyst, I oversee all our non-gaming technologies, documentation, and system upgrades.o This includes our Hotel, F&B, Retail, and BOH systems.o Multiple high priority projects are concurrently worked on, while maintaining a high level of quality. I proactively communicate and collaborate with our third-party vendors and internal departments to analyze technical needs and functional requirements to deliver an effective solution.  I develop documentation for users to install, operate, and support our many systems and services. Competent in AS400, LMS, Stratton Warren, InfoGenesis, and employee onboarding/offboarding.

D'Iberville, Mississippi, United States

 Prior to my promotion to IT Business Analyst, I categorized and escalated tickets in a timely manner for quick resolution, often times enhancing my technical skills through formal and on-the-job training.

Biloxi, Mississippi, United States

 Analyzed hardware, software, and computer system specifications to determine property and business needs. Demonstrated creativity in analyzing issues, determining application testing, and in recommending solutions to complex IT scenarios.  Responsible for ensuring the compliance with all regulatory compliance within the area of responsibility and reporting potential issues to management.

 LAMP full stack development, maintaining multiple company’s intranet and website pages, and solving issues with various bugs and API issues. Provided in person and over the phone tech support to over 70 locations, created and maintained technical documentation for future and current employees, and fully configured stores for business.

D'Iberville, Mississippi, United States

 Sold and maintained personal computers, provided excellent customer service, stocked and cleaned the store

Associate'S Degree, Data Analytics

Associate'S Degree, Computer Science