Member Service Representative
Current-Provides the First Line of Defense against threat actors, social engineering, and vishing. Responsible for interfacing, detecting, and reporting any malicious intent or potential scheme to the appropriate level of response for the given situation.ides exceptional engagement, support and advocacy for our members and claimants when reporting a new claim or seeking information on existing claims. -Gathers data and pertinent information related to loss and completing a first notice of loss… Show more -Provides the First Line of Defense against threat actors, social engineering, and vishing. Responsible for interfacing, detecting, and reporting any malicious intent or potential scheme to the appropriate level of response for the given situation.ides exceptional engagement, support and advocacy for our members and claimants when reporting a new claim or seeking information on existing claims. -Gathers data and pertinent information related to loss and completing a first notice of loss record via phone. -Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.-Advocates on the part of the member or claimant to continuously enhance the Claims experience through improvement ideas for our processes, escalating concerns and recognizing opportunities to improve the customer experience. Show less
