Caleb B. Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Mclean, Va, Us

• Use AWS to stand up instances, auto-scaling groups, IAM, and elastic load balancers • Use JIRA as part of working in the Agile method• Use Terraform to manage AWSUse Ansible for configuration

Oklahoma City, Ok, Us

• Managed on-prem Windows servers including file servers and SANs• Used PowerShell for automating various tasks and running network scans & reports• Assisted in reviewing resumes & interviewing for hiring new techs• Handled incidents such as NDCI, PII leaks, and malware detections• Served as point of escalation for more complex and higher priority tickets send to the helpdesk • Wrote IT guides for end-users• Generated and managed a continuity book that detailed our processes and environment • Managed Active Directory for creating user accounts, security & distribution groups, computer accounts, and email inboxes• Ensured all services provided by us were available every day• Assisted in pushing out updates to computers • Managed MFDs and printers

Charlottesville, Virginia, Us

• Provided general IT support for 600 users• Provided support in the form of email, answering a phone, and walk-in customers• Used ticketing system for tracking work completed and updated inventory system for tracking equipment issued• Imaged computers up to Air Force standards and deployed them out to users• Issued out computers and configured their user profiles• Installed & troubleshot software issues for MS Visio, Project, Zoom, Teams, etc.• Used DRA, ESD IAO Express, and BMC Remedy Systems

Dallas, Texas, Us

Provided excellent customer service by being proactive with greeting all guests, answeredcalls politely, placed food orders in a timely manner and delivered food promptlyGuidesd guests through the menu and suggest promotions, add-ons, or upsell items,demonstrated knowledge of the menuDemonstrated passion, commitment, and integrity at all times by running food andbeverages, bussing trays and cleaning seats, and helped other team memberswhenever possible

Bachelor'S Degree, Network Operations & Security

Education record

Associate Of Science - As, Computer Information Systems/ Network Engineering

High School Diploma, Computer Network Engineering

High School Diploma