Caleb Buchholz Email & Phone Number

Flagstaff, Arizona, United States

Troubleshoot with hospital staff on the following;slow/poor performance computers, slow/frozen software, policy updates, account creation (based on users role), account transfers (user switching departments), account disables (user left organization).Answer phones for locations all across northern Arizona that use Northern Arizona Healthcare systems.Work with tier two departments to find a faster solution to end user issues without having to send tickets out their way.Assist in enrolling users in MFA and re-enrolling.Provide excellent documentation in ticket in case of having to go to a tier 2 team.

Flagstaff, Arizona, United States

Worked with customers to troubleshoot the following; phones (android and iPhone), computers (Mac and Windows), miscellaneous repairs such as old board games, exercise equipment and printers.Worked on repairs for the following devices;Phones: iPhones (4-11 Pro max), Samsung, Sony, Razer, Huawei, One Plus, Kyocera and smaller one off brands.Computers: MacBook Airs (2012 - 2018), MacBook Pro (2006 - 2018), iMac (2008, 2012 and 2018), Lenovo, HP, Dell, Surface, Huawei, Samsung, MSI, Razer, Asus and customer built gaming rigs.Also assisted in providing excellent customer service and sales.

United States

Worked with customers to troubleshoot problems with PCs and Mac such as viruses, slow hard drives, power issues, reinstalling Windows/MacOS, worked with a NAS to pull softwares for reinstalling after fresh OS update. Also helped with the selling of virus/technical support packages and laptops. Only worked a short time at this location due to store closing shortly after.