Operations Supervisor
CurrentCurrently Supervisor for the Smart Environmental fleet collecting Auckland's Council Kerbside recycling and foodwaste wheelie bins. Experienced in managing operational efficiencies and contract KPIs, overseeing daily rosters and seasonal staffing needs, and ensuring effective customer service as the primary point of contact for contractors during collection hours. I provide support to management, ensure compliance with pre-start checks, and address customer complaints in accordance with policies. I conduct toolbox talks to promote communication, manage collections in line with contract KPIs, and maximize route efficiencies. My responsibilities also include maintaining vehicle compliance with legal and safety standards, conducting vehicle audits, and preparing monthly reports for internal and external stakeholders while achieving operational cost budget KPIs.