Caleb Clark Email and Phone Number

Inbound calls and live webchat assisting in rectifying booking issues and making bookings when required on the sales line. Helping guests resolve issues and communicate with the solutions department. Following up any cases when necessary and get guests the answers they need in a timely manner while working remotely. Also assisted with Covid dis-embarkation at port Adelaide with managing luggage and assisting sick passengers to transport.Responsibilities· Inbound and outbound telephony assisting with questions or issues or making bookings.· Live web chat helping guests with changes or general questions.· Electronic communications interactions.· Booking data management, handling private information.· Maintaining strict protocols on booking privacy.· Meeting KPIs.· Guest compliment review emails after assisting with a complaint.· Employer recognition.

As a CSO within Serco I have been required to learn a variety of operating systems and tasks to better assist stakeholders. This was achieved through a close working relationship with clients and in consultation with the team leader to understand daily responsibilities following which I was left to independently manage my day across required tasks while working from home.Responsibilities· Telephony interactions.· Electronic communications interactions.· Client data management.· Maintaining a strict level of confidentiality with all client and third-party interactions.· Managing priorities and workload to achieve set targets within specified time frames.· Selected as coach to assist other new starters within my onboarding group.· Sufficient business confidence to assist team during team leader absence.· Stand in team leader when needed. Assisting team members with queries, assigning work flow and following up issues if needed.

Within my short tenure I managed to gain a significant amount of experience in fast paced customer service. I have been responsible for multiple areas within the service station, including fast food area management while ensuring overnight store management independently. During my shifts I conducted cleaning, customer service, system operation and food preparation, being entirely self-sufficient in time management.Responsibilities· Food and beverage preparation.· Point of Sale/EFT system use.· Restocking goods.· Facility maintenance & care.· Delivering consistent and exceptional customer service to internal and external clients.· Problem solving (customer and equipment).· Recognised by management for consistently completing high quality work.

Responsibilities· Customer consultation and Hair services.· Salon cleaning and tool sterilising.· Product and service upselling.· Point of Sale/EFT system use.· Processing payments.· Scheduling appointments.· Stock maintenance.· Managing social media accounts.· Opening and closing salon when necessary.· Public customer compliments lodged on social media.· Stand in manager when needed.

Within this role I commenced and completed my apprenticeship as a hair stylist. I contributed to the ongoing success of the business which won AHIA SA Salon Business of The Year while managing a client pool by the time I had completed my apprenticeship. I would work one on one with clients looking for a new look or to maintain their image while providing stylistic input and negotiating approaches.Responsibilities· Customer consultation and Hair services.· Salon cleaning and tool sterilising.· Product up-selling.· Point of Sale/EFT system use.· Appointment scheduling.· Stock maintenance.· Opening and closing salon when necessary.· Being stand in Manager when needed.· Achievements· Selected to attend 3 day Masterclass with Sharon Blain in Melbourne.· Selected to undertake Wella high impact placement.· Selected to complete hair extension training.· Selected to undertake Nioxin Ambassador training.