Caleb Colón Email & Phone Number

Boulder, Colorado, United States

- Managed the resolution of elevated client issues by leveraging internal teams to reach a speedy and satisfactory outcome- Worked with larger clients to ensure their initiatives received proper attention before becoming a blocker - Developed processes to reduce the frequency and likelihood of recurring issues. - Collaborated with Client facing, R&D, and Product teams to steer roadmaps and set expectations to better help our clients.

United States

Denver

Proactive Customer relationship and escalation management:- Act as a primary escalation point for Customer technical issues- Create and formalize processes by which Customers can escalate issues- Prioritize Customer needs with Product/Engineering internally and communicate due dates- Advocate for Customer needs internally to influence roadmap decisions to positively impact customer retention- Partner with Account Management team on high priority customers to ensure mutual success- Work across multiple teams to ensure technical needs of customers are met in timely manner- Provide Tier 1 and Tier 2 support

Boulder, Colorado

- Identify and create qualified sales opportunities for sales representatives in my territory- Handled incoming leads, as well as cold calling lists of prospects- Attended 2 tradeshows a quarter to generate additional opportunities for future engagement- Worked closely with sales reps to ensure I provided them with a pipeline generating enough volume that enabled them to hit and exceed their quota- Gained working knowledge of SIEM (Security Information Event Management) industry and periphery technologies- Won the Q3 2017 All-Star award for being in the top 3 SDRs in that Quarter, ended the 2017 year as one of the Top 3 SDRs overall

Consistently exceeded monthly sales quotas, 150-200% to quota on averageExceptional Customer Satisfaction Index, averaged 3.9 out of 4Client base worth ranged from $30k to $4MWorked deals with many moving parts such as financing options, insurance, price negotiation, and more, while coordinating between the customer, banks or other financial lenders, and sales leadership to ensure the deal met the requirements for all parties involvedManaged CRM to keep track of all clients and manage open/pending dealsActively pursued incoming internet leads, as well as reaching out to former clients to consistently build a strong pipeline

Full Stack Web Development, Web Development

Education record