Caleb Conley Email & Phone Number

Columbia, SC, US

• Responsible for providing leadership, guidance, and assistance in residential community housing for 413 students.
• Supervise 16 resident assistants in performing their responsibilities through bi-weekly 1:1s, conducting weekly staff meetings, and ongoing evaluation of their performance in the fall and spring semesters.
• Serve in a residential on-call rotation for 7,344 residential students, providing support and crisis management.
• Develop a community using an inclusive residential curriculum model.
• Accountable for a residential community budget of $13,000.
• Serve as an advocate for quality management of residence hall facilities by reporting maintenance issues to facilities staff.

Dekalb, Illinois, United States

• Reviewed and shared feedback from student staff evaluations.
• Created an evaluation form for the end of spring training.
• Maintain a project timeline from beginning to end.
• Manage co-supervision of four graduate students.

Dekalb, Illinois, United States

• Maintain and share meeting notes with executive board and general members.
• Facilitate communications efforts to the membership body.
• Support and coordinate prospective member processes.
• Oversee record keeping for the chapter in corresponding locations.

Dekalb, Illinois, United States

• Manage the daily operations and responsibilities of one co-ed residential community housing for over 900 students
• Co-Supervise, train, and support 20 residential community advisors
• Coordinate 1:1 meetings with community advisors to discuss their goals and objectives when meeting their responsibilities within their communities.
• Manage a shared residential community operating budget of approximately $5,000.
• Engage in a residential on-call rotation for over 900 residential students providing crisis management and conflict resolution mediation.
• Monitor daily operations of a two-building community, including but not limited: opening and closing procedures, occupancy management via Mercury, coordination of damage assessment and repair, lockout, building.

Dekalb, Illinois, United States

• Assisted 300 students with class registration and course selection.
• Established and maintained connections with campus partners through daily in-person communication to allow collaboration and increase cohesion among departments.
• Facilitated a panel with other interns to answer 500 guests’ questions about Northern Illinois University and the surrounding community.
• Structured residence hall logistics. Including providing interns with talking points, communicating for reliable and timely university transportation, and ensuring interns have the tools to perform successful tours.
• Demonstrated proficiency in utilizing course registration database to show students where they would register for classes.
• Constructed check-in tables and administered welcome packets at the beginning of an orientation day to provide the necessary information, such as the program schedule.

Dekalb, Illinois, United States

• Assisted with planning and logistics for Student Affairs 101 conference.
• Outreached to various institutions to promote registration and attendance.
• Readily available to answer participating students and faculty's questions on the day of the conference.
• Reviewed conference program feedback from participating institutions and with committee members for future improvement and implementation.

Indianapolis, Indiana, United States

• Worked with over 40 clients to establish critical goals, or other key performance indicators to help the customers in achieving their goals
• Proactively monitored and identified usage trends to uncover renewal risk, while supporting greater adoption rates
• Facilitated all customer questions through phone and video calls to build a strong relationship and product knowledge
• Implemented PERQ's CRM software with a clients website by establishing Google Analytics data and collecting relevant information
• The main point of contact with clients through the customer journey process starting post-sale until they cancelled their contract
• Used Salesforce, Gainsight, and Tableau

Indianapolis, Indiana, United States

• Implemented monthly plans for email and direct mail campaigns that would be sent to customers on behalf of dealership accounts
• Responsible for going through the editing process of campaigns to meet the delivery date within the set deadlines
• Gained knowledge from on-site field service representatives regarding the marketing needs and reviews from each dealership
• Worked with the deployment team to create and proofread recurring emails
• Tracked and evaluated marketing materials based on the previous month's data for effectiveness
• Exhibited creativity in the development of dealership marketing campaigns

Lisle, IL

• Researched, wrote, and edited communications materials with the Director of Internal Communications for the company's intranet
• Raised awareness of company goals and news through digital signage, news articles, and spotlighted new interns
• Supported employee meetings and events, such as open forums with leaders, new product launch celebrations, and annual quality awards
• Participated and presented communication initiative status updated to senior leadership

Muncie, Indiana

• Set benchmarks with a Graduate Assistant and Director of Student Life to meet the overall goal of establishing a social media role
• Researched and analyzed marketing strategies to increase customer engagement for a consistent message on three social channels
• Created a guideline on social media best practices that include the best fonts and colors that coincide with Ball State's brand
• Photographed events and members of the community
• Participated in five professional leadership development opportunities through the Ball State Excellence in Leadership program

Bachelor Of Science (B.S.), Public Relations

Activities and Societies: Phi Kappa Phi Fraternity, Resident Assistant, National Residene Hall Honorary

Masters Of Student Affairs And Higher Education, 4.0