• Capable in Java programming language.o Created a GUI in Java with JavaFX.o Created a Scheduling program with access to SQL database and pulled queries from the database to the Java program.• Certification in ComptiaProject+ helping with Project Management• Certification in ITIL 4 Foundations.• Capable in C++.• Capable in SQL.

• Communicated with customers clearly and promptly.• Handle emails within Sales Force concerning warranties and internal promotion orders.• Use of SAP program to create orders, returns, credits, and warranties.• Managed order book with hundreds of orders assuring that orders were correct and adjusted as requested.• Helped reduce chargebacks from Amazon by 80% a month with a new process of cleaning orders to reflect what was truly available.

• Provide Customer Service• Handle emails within Sales Force concerning warranties and internal promotion orders.• Handled large accounts with millions of dollars of product making sure everything would arrive on time.• Use SAP program to create orders, returns, and warranties.• Manage time on most important things to get the most accomplished.

Student, janitor, event staff

Clean both the Basketball court(Marriot Center) and Football Stadium(Level Edwards Stadium).

• Handled customer service situations at events with over 65,000 people.• Skilled in crowd control management.• Enhanced communications skills.• Prepared in crisis management.