Caleb Dallman Email & Phone Number

Kitchener, Ontario, Canada

Waterloo Ontsrio

Senior position providing support to not-for-profit and charity-based organizations.Met with clients, assessed and delivered roadmaps to fit short and long-term goalsActed as final point of escalation for a team of consultantsCombined business needs with technology assessments to deliver customized solutionsOversaw service delivery for over 300 users with an approximately $500k annual budget

Guelph

IT department management (7 administrators) as Skyline grew from $300m to $4b in assets.Hired and managed a help desk and software analyst team supporting 900 usersDesigned and managed a $750,000 annual operational budgetIncreased Net Performer Score (client loyalty) from 46 to 51 in 12 months (a score of 50 is considered “excellent”)Decreased costs and increased quality of service by sourcing new vendors and renegotiating existing vendor contractsManaged every IT initiative from office setups to server implementations and disaster scenario planning

Guelph, On

Guelph, On

Comprehensive IT services for local businesses.Provided complete IT lifecycle support from implementation to maintenance and ongoing support of servers, networks, and client workstationsMet with clients to design and implement new hardware and servicesCoordinated with a team of IT professionals to prioritize tasks and projectsCreated detailed documentation and tracked project time for all work

Guelph, Ontario

Administrator for day to day IT operations of two offices and 100+ residential and commercial buildings. Conducted all network, software, hardware, and support operations quickly and efficiently.● Deployed new VM server, new network infrastructure and Inter-Office VPN within first six months. Deployed new Exchange 2010 and Blackberry Enterprise Servers.● Singularly responsible for the IT support of 150+ employees, and a Four Star hotel owned by the company.● Provided 24/7 support for all network and server functions: Webmail, Exchange, Blackberries, VPN, and various other web based services .● Increased savings by sourcing new vendors for IT equipment. ● Part of the decision-making team for new equipment and strategic administrative goals.