Diagnosed and repaired UNIX and Windows problems. Repaired the devices in a timely matter for customer satisfaction.Developed solutions that were implemented through out the location to increase efficiency.Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access.Trained junior members of IT team regarding network security and troubleshooting.

Disassembled computers to perform diagnostics and check them in for repairs.Researched and identified problems with computers. Advised staff and clients on plans of action.Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Refurbished used computers and other technology equipment, increasing the company’s revenue.