Experienced consultant with a track record of helping businesses optimize their operations and increase efficiency. Skilled in analyzing processes, identifying areas for improvement, and implementing solutions that deliver measurable results.

In my role as GoodUnited's Process Automation Engineer, I am closely aligned with our Support and Customer Success teams to maintain a tight feedback loop and provide enterprise-level customer support as GU's primary technical support resource.The primary focus of my role is to ruthlessly optimize our systems, products, and processes, while also facilitating cross-functional communication with our internal teams, and aiding in external communication to our customers.Key… Show more In my role as GoodUnited's Process Automation Engineer, I am closely aligned with our Support and Customer Success teams to maintain a tight feedback loop and provide enterprise-level customer support as GU's primary technical support resource.The primary focus of my role is to ruthlessly optimize our systems, products, and processes, while also facilitating cross-functional communication with our internal teams, and aiding in external communication to our customers.Key achievements:- Overhauled GoodUnited's content delivery infrastructure, overcoming significant challenges with previously incomplete implementations, and increasing message delivery capacity by over 10x.- Developed efficient and reliable tools for internal teams, ranging from a fully automated Messenger implementation process (which previously took 3+ hours of manual effort) to a real-time fundraiser creation funnel dashboard.- Successfully reduced widespread data issues and delivery errors by over 90% by executing a full process audit, and hypothesizing, testing, implementing, and scaling solutions.- Led the continuous improvement of critical cross-functional processes, focusing on sustainable and predictable customer experiences and contributing to the overhaul of onboarding processes and Facebook Challenge infrastructure, effectively eliminating errors from both.- Facilitated product feature releases with customer-facing teams, ensuring clear and concise communication both internally and externally, and adapting communication styles to various team needs and technical levels. Show less

Drove results in the intersection of customer success and process engineering. Executed a continuous improvement process that consisted of leading customer discovery with internal teams to identify key inefficiencies, rapidly hypothesizing, testing, and building technology-driven solutions, and finally, facilitating the implementation/adoption of new process improvements that empowered teams to change the way they work for the better.

Worked on a cross-functional team driving millions of dollars in revenue for the world’s most impactful nonprofits. Built processes and product features from the ground up, using Value Proposition Design to make data-driven decisions. Collaborated with teams at Meta to develop innovative experiences on social media that empower nonprofits to build 1:1 personalized relationships with their supporters.