Caleb Dunn Email & Phone Number

Kansas City, Missouri, United States

- Responsible for service account management, change control and implementation operations, vulnerability management, service requests, OS patching, and packaged software installation- Reduced the frequency of outages and incident minutes by quickly remediating issues or escalating to the appropriate resources. - Alleviated workloads from other teams within the organization by taking over tasks.- Created work-plans to ensure tasks within the team were properly executed.

- Oversaw the well-being of over thirty students.- Devised events to help build community and foster personal development.- Informed students about campus resources to help them succeed. - Resolved student conflicts, responded to emergencies, and enforced policy as needed.

Kansas City, Mo

- Designed and implemented a Java application for the business.- Saved the company an estimated $25,000 over three years.- Demonstrated codebase frequently throughout the project lifecycle.- Practiced Agile and Scrum methodologies.

Camdenton, Mo

- Practiced team-selling and built rapport quickly with hundreds of customers.- Upsold additional products and services by discovering needs through open-ended questions.- Demonstrated excellent customer service and took care of disgruntled customers.- Checked in inventory and processed bill payments/store transactions.

Osage Beach

- Scanned and bagged groceries in a timely fashion.- Maintained thorough knowledge of store merchandise.- Directed customers to the appropriate isles. - Unloaded the night truck.- Constructed displays for sale items.

Information Technology, It Infrastructure

Activities and Societies: AITP, Resident Assistant Member of the Association of Information Technology Professionals

Associate Of Arts - Aa