In this role, I'm learning a great deal about Supply Chain and operational management. I'm responsible for several of our client retailer accounts and manage several retail portals. Overall I help manage B2B and B2C daily operations.

After working as a customer service representative at Hatch, I was promoted to a Senior Customer Service Representative. In this role I was responsible for interviewing potential candidates for the CS role, training new CS agents, creating a knowledge base for our agents to reference in their day-to-day interactions with customers. I also helped develop a QA rubric to be used to perform quality assurance audits on agent tickets. I was responsible for developing Hatch's Help Desk to make it more robust and allow customers to find resolutions to issue they might be experiencing. I would also meet with CS agents regularly to check-in and help establish best practices. Overall, I was deeply involved in helping to create the ideal experience for our customers here at Hatch.

After being a contractor for some time I was brought on as a full-time customer service representative. In this role I was able to hone my customer service skills while also helping to build out the customer service experience at Hatch. During this time I was also going to school full time!

I started out as a remote contractor with Hatch! In this role, I was responsible for assisting our customers with any issues with they might have involving their order or their product! I communicated with customers via email and made sure to meet the performance standards set in place.